The Strat Hotel Casino And Skypod - Las Vegas, NV
posted 6 months ago
About the position
The Human Resources Manager at Pahrump Nugget, Gold Town & Lakeside is responsible for overseeing the daily operations of the Human Resources department. This role involves direct supervision of all HR activities, ensuring that operations align with guest expectations and company standards. The manager will respond to and manage escalated departmental concerns, addressing challenges faced by both guests and team members. A key aspect of this position is to advise and coach team members and management on the consistent application of policies, procedures, labor laws, and handling leave of absences and unemployment matters. In this role, the HR Manager will be tasked with hiring, training, developing, and measuring the performance of department staff. They will lead the tactical execution of strategic initiatives as directed by division leadership and establish service standards within the department to ensure achievement. Monitoring and controlling labor within the department while maintaining adequate coverage based on business demands is crucial. The manager will also handle day-to-day company investigations, conflict resolution, and team member complaint management, including issues related to harassment, discrimination, and other workplace concerns. The HR Manager will maintain a visible and approachable presence on the property, proactively anticipating team member relation trends and concerns. They will assist in the design, development, and implementation of team member policies and procedures to meet business needs consistently. Additionally, the manager will design and implement team member service events, such as luncheons and recognition awards, to foster a positive workplace culture. Compliance with gaming laws and company policies is essential, as is providing outstanding guest service that aligns with the company's service culture standards. Other duties may be assigned as necessary.
Responsibilities
- Hire, train, develop, measure performance, discipline, and schedule department staff
- Lead the tactical execution of strategic initiatives under the direction of division leadership
- Establish standards of service within assigned department(s) and ensure achievement
- Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands
- Handle day-to-day company investigations, conflict resolution, team member complaint management, corrective and disciplinary actions, and team member separation management
- Coach and advise management in interpreting and applying company policies and procedures
- Maintain a personal, visible and approachable HR presence on the property
- Proactively anticipate team member-relation trends, problems and concerns
- Assist and provide input to the design, development and implementation of team member policies and procedures
- Design, develop and implement team member service events such as quarterly luncheons, recognition and service awards, holiday parties and other culture-creating events
- Work with outside vendor in handling unemployment claims and investigations
- Serve on various property committees such as safety, team member of the month and monthly leadership meeting
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
Requirements
- 3 years Human Resources experience, preferably in team member relations, leave of absences, and unemployment
- Demonstrated problem solving abilities
- Ability to build and maintain professional relationships with all levels of team members and external agencies
- Able to apply policies and procedures, applicable laws and human resources principles and practices to investigations
- Ability to provide recommendations and interact with team members and management
- Excellent verbal and written communication skills with the ability to prepare and present professional-level responses to internal and external inquiries
- Proven experience providing high level of guest service
- Experience utilizing Microsoft Office products including Outlook, Word, Excel, and Powerpoint
- Ability to access and input information using a moderately complex computer system
- At least 21 Years of Age
- High School Diploma or Equivalent required
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
- Nevada Gaming Registration
