Human Resources Operations Coordinator
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About The Position
The Human Resources Operations Coordinator at Fitchburg State University plays a crucial role in supporting the Chief Human Resources and Payroll Services Officer in the administration of the Human Resources & Payroll Services Department. This position involves a variety of responsibilities that are essential for the smooth operation of HR functions within the university. The coordinator will manage employment jobsite activities, including advertising job openings and troubleshooting issues that arise during the hiring process. Additionally, the role requires maintaining university organizational charts, tracking grievances, and overseeing performance evaluations. The coordinator will also be responsible for maintaining the department's website and performing other administrative duties as assigned. In this role, the coordinator will handle highly confidential information and perform administrative tasks that require a high degree of discretion and decision-making. This includes managing personnel files, preparing reports, and ensuring compliance with collective bargaining agreements and personnel policies. The coordinator will also be tasked with updating and maintaining HR systems and databases, integrating these systems into a reporting function that supports the Fitchburg State community. The position requires a proactive approach to continuous improvement, analyzing workflows, and recommending solutions to enhance HR operations. The coordinator will serve as a frontline customer service representative, responding to inquiries from faculty, staff, students, and the general public. This includes managing the Human Resources email and assisting with correspondence to various stakeholders. The role also involves updating employment data, maintaining electronic personnel files, and ensuring timely processing of performance evaluations in accordance with collective bargaining agreements. The coordinator will assist with the hiring process, including posting positions, reviewing applicants, and providing training and support to supervisors and hiring managers. Overall, this position is integral to the effective functioning of the Human Resources department at Fitchburg State University.
