Human Resources Operations Specialist

Baystate Health - Springfield, MA

Full-time - Entry Level

Remote - Springfield, MA

Hospitals

About the position

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking an HR Operations Specialist to join their team. This position is a frontline support role for team members and leaders, addressing all HR-related inquiries and providing first-line resolution and triage. The HR Operations Specialist will be responsible for responding to various forms of communication, including calls, emails, faxes, and voicemails, and documenting all inquiries in the ServiceNow system. The role involves processing benefit information and terminations in the Workday HRIS System, ensuring accurate reporting of adds, deletions, and changes to insurance carriers. The specialist will also need to understand outsourced benefits such as Cobra and FSA and interact with vendors to resolve issues. A strong understanding of Section 125 and federal and state guidelines regarding personnel and employee benefits is essential, along with the ability to maintain confidentiality in all HR Service Center work. The HR Operations Specialist will handle a variety of transactions related to initial employment and associated changes, including hires, transfers, leaves of absence, and changes in pay and scheduled hours, all while maintaining a high level of accuracy. This role requires collaboration with HR Business Partners and other HR staff to apply policies, resolve problems, and facilitate transactions. The specialist will also work closely with Payroll staff to correct and improve processes related to paycheck issues. A thorough understanding of employee benefit plans and policies is necessary to handle inquiries and process enrollment and changes to various insurance plans. The specialist will log all incoming inquiries in the ServiceNow ticket system and assign tickets to the respective department when expertise is required. Additionally, the HR Operations Specialist should possess a working knowledge of Excel, Word, Query, and Workday, understanding their impact on employees, managers, and reporting. The role requires initiative in problem-solving and the ability to resolve complex issues as they arise. The ideal candidate will have excellent customer service, communication, and organizational skills, along with rapid and accurate data entry capabilities and the ability to learn new software quickly. This full-time position is based at the Corporate Office in Springfield, MA, with a schedule of Monday to Friday from 8:00 am to 4:30 pm.

Responsibilities

• Handles a variety of transactions related to initial employment and associated changes including hires, transfers, leaves of absence, and changes in pay and scheduled hours with a high level of accuracy.
• Works closely with HRBP's and other HR staff in applying policies, resolving problems and facilitating all transactions.
• Demonstrates understanding of employee benefit plans and policies to handle inquiries and process enrollment and changes to health, dental, vision, disability and life insurance, pension, savings, and reimbursement plans.
• Logs all incoming inquiries in ServiceNow ticket system and assigns tickets to respective department if expertise solution is required/needed.
• Has a working knowledge of and is able to approve life changes.
• Takes initiative to problem-solve and is able to resolve more complex problems as identified.

Requirements

• High School Diploma or Equivalent required.
• 2-4 years previous HR/Benefit experience required.
• Proficiency in Workday and call center experience preferred.
• Excellent customer service, communication and organizational skills.
• Excellent computer skills, rapid and accurate data entry and ability to learn new software required.
• Working knowledge of Word and Excel.

Nice-to-haves

• Experience with outsourced benefits (Cobra and FSA) and ability to interact with vendors to solve issues.
• Ability to teach others specific job duties.

Benefits

• High-quality, low-cost medical, dental and vision insurance.
• Generous PTO - up to 25 days in the first year, with scheduled earned increases.
• Continuing education support and reimbursement.
• First Time Home Buyers Financial Packages.
• Farm Share Memberships.
• 403b retirement company match & annual company contribution increase based on years of service.
• Free money coach advice from a certified professional.
• Wellbeing programs that include but are not limited to mental, physical, and financial health.
• Pet, home, auto and personal insurance.
• Life insurance.
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• Onsite parking (Wing, Noble and BFMC posting only).