Human Resources Specialist - LOA

$41,704 - $76,773/Yr

Sodexo - Cheektowaga, NY

Full-time - Mid Level

Remote - Cheektowaga, NY

Food Services and Drinking Places

About the position

Sodexo has an opportunity for a Human Resources Specialist - Leave of Absence to join our team! This is a remote position, and candidates should reside in the Eastern or Central time zones. The primary focus of this role is to act as a Subject Matter Expert on the Leave of Absence (LOA), Worker's Compensation, and ADA processes and policies. The specialist will manage leaves of absence of varying types, ensuring that employees and managers are educated on the LOA, Worker's Compensation, and ADA interactive processes. This position serves as the primary contact for both employees and managers, facilitating effective communication across all levels of the organization to ensure understanding of the company's responsibilities during an employee's absence or accommodation. The Human Resources Specialist will be responsible for developing, tracking, and managing all documentation, notifications, correspondence, and administrative details related to employee leaves of absence. This includes maintaining detailed information in accordance with company processes, policies, and applicable Federal and State laws from the start to the finish of an employee's leave. The specialist will also communicate ideas and process improvements regarding current LOA policies and procedures, while identifying and addressing LOA-related questions, issues, and concerns from internal Sodexo customers. Additionally, the role requires diagnosing LOA situations and determining the appropriate escalation paths. The ideal candidate will possess strong analytical and decision-making skills, along with the ability to work independently and across multiple departments. They should be adaptable to change and capable of managing multiple priorities in a fast-paced environment. Building relationships and establishing credibility are essential, as is having a strong customer service orientation. Excellent verbal, written, and interpersonal skills are necessary to communicate effectively at all levels within the organization.

Responsibilities

• Act as a Subject Matter Expert on the Leave of Absence, Worker's Compensation, and ADA processes and policies.
• Manage leaves of absence of varying types.
• Educate employees and managers on the LOA, Worker's Compensation, and ADA interactive process.
• Serve as the primary contact for employees and managers regarding LOA-related inquiries.
• Communicate effectively with all levels of the organization regarding responsibilities during an employee's absence or accommodation.
• Develop, track, and manage all documentation, notifications, correspondence, and administrative details related to employee leaves of absence.
• Maintain detailed information in accordance with company processes, policies, and applicable Federal and State laws.
• Communicate ideas and process improvements regarding current LOA policies and procedures.
• Identify and address LOA-related questions, issues, and concerns from internal customers.
• Diagnose LOA situations and determine escalation paths as necessary.
• Manage multiple lines of contact channels and develop knowledge of HR systems, departments, policies, and processes to support customer service.

Requirements

• Associate's degree or equivalent experience.
• 1 year of professional experience in HR or customer service.
• 2 years or more of HR experience including LOA/FMLA administrative experience preferred.
• Strong customer service experience and skills.
• Excellent verbal, written, and interpersonal skills.

Nice-to-haves

• Ability to work independently as well as across multiple departments.
• Ability to adapt to change and manage multiple priorities in a fast-paced environment.
• Ability to build relationships and establish credibility.
• Drive and initiative.
• Strong analysis and decision-making skills.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• Opportunities for advancement