Human Resources Specialist

Ccf Holdings - Savannah, GA

Full-time - Mid Level

Onsite - Savannah, GA

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Community Choice Financial® Family of Brands is seeking a Human Resources Specialist to join our team in Savannah, GA. This full-time position is integral to our operations, as the Human Resources Specialist will apply their business and human resources knowledge to provide a wide range of HR support and advice. The role involves handling unemployment claims, workers' compensation, and employee relations, ensuring that all HR practices align with company policies and labor laws. The Specialist will serve as a vital link between management and employees, addressing questions and resolving work-related complications effectively. In this position, the Human Resources Specialist will provide current and prospective employees with information about policies, job duties, working conditions, and wages. They will support the HR department in implementing programs aimed at improving employee relations and will be responsible for developing or administering special HR projects. The Specialist will also ensure adherence to quality standards and deadlines, correcting errors or problems as they arise. Additionally, they will provide guidance to employees in handling complex issues and resolving escalated complaints or disputes. The role requires maintaining accurate personnel records, including hires, promotions, transfers, performance reviews, and terminations. The Specialist will respond to inquiries regarding HR strategies and programs, identify ways to improve policies and procedures, and train HR team members. They will also assist in evaluating departmental reports and recommend new approaches to enhance efficiency. The position demands a proactive approach to handling unemployment, workers' compensation, and employee relations, including processing terminations and required separation documentation. The Human Resources Specialist will also conduct various audits within the HRIS and ATS and report government-required statistics.

Responsibilities

• Serve as a link between management and employees by handling questions and helping resolve work-related complications.
• Provide current and prospective employees with information about policies, job duties, working conditions and wages.
• Support the HR department in implementing programs to help improve employee relations.
• Develop or administer special HR projects.
• Ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as necessary.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Research, compile, and prepare reports, correspondence, and other information required by management or governmental agencies such as unemployment.
• Maintain human resources system that meets top management information needs.
• Keep personnel records such as hires, promotions, transfers, performance reviews, and terminations and employee statistics.
• Respond to inquiries regarding strategies, measures, and programs.
• Identify ways to improve policies and procedures.
• Train and provide support to HR team members.
• Assist in the evaluation of reports, decisions, and results of department in relation to established goals.
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
• Handle unemployment, workers compensation and employee relations.
• Process terminations and all required separation documentation.
• Complete various audits within HRIS and ATS.
• Report government required statistics.

Requirements

• Bachelor's Degree and/or 3-5 years of HR Generalist experience.
• Knowledge of CA labor laws and regulations is a plus.
• Active Listening skills to understand and respond appropriately to others.
• Management of Personnel Resources to motivate and develop team members.
• Effective Writing skills for clear communication.
• Reading Comprehension to understand work-related documents.
• Speaking skills to convey information effectively.
• Negotiation skills to reconcile differences.
• Time Management skills to manage one's own time and the time of others.
• Social Perceptiveness to be aware of others' reactions.
• Monitoring skills to assess performance and make improvements.
• Critical Thinking to identify strengths and weaknesses of solutions.
• Persuasion skills to influence others' decisions.
• Judgment and Decision Making to choose the most appropriate actions.
• Complex Problem Solving skills to develop and evaluate options.
• Service Orientation to actively help others.
• Quality Control Analysis to evaluate quality or performance.
• Troubleshooting skills to determine causes of errors.

Nice-to-haves

• Knowledge of financial forensics certification.

Benefits

• Wellness program
• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
• Pet insurance