Human Resources Specialist

Chewy - Plantation, FL

Full-time - Entry Level

Plantation, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Our Opportunity: Chewy is hiring an HR Specialist, responsible for triaging tasks assigned to the Team Member Services team at Chewy in our Plantation, FL office. The ideal candidate will be tech-savvy, have a strong customer service orientation, and be detail-oriented. This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entry-level HR opportunity, gaining exposure to a vast array of HR inquiries and questions. We believe in excellence in all we do and accept nothing less. You'll be successful in this role because you are results-oriented, you excel in quickly assessing core issues/concerns and you are efficient and organized.

Responsibilities

• Review tickets and issues submitted to HR through ServiceNow
• Triage and assign the cases to the appropriate HR contact
• Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
• Assist with research and tracking of case issues and metrics
• Provide ongoing support on decreasing triaging traffic through standardizing self-service support
• Provide Tier 1 inbound phone support for HR Shared Services.

Requirements

• HS Diploma or GED, Bachelor's degree preferred
• Experience preferred in working in ServiceNow or similar case management platform
• Previous HR Experience preferred
• Customer service focused, have a passion for process improvement, self-motivated and able to work both independently and in a team environment
• Excellent communication, analytical, problem-solving and troubleshooting skills
• Detail-oriented; demonstrate strong organizational and time management skills, as well as strong data entry skills.