Human Resources Specialist

$30,000 - $40,000/Yr

Mass Markets - Las Cruces, NM

Full-time - Mid Level

Las Cruces, NM

5,001-10,000 employees

Administrative and Support Services

About the position

The Human Resources Specialist at MCI is responsible for supporting internal HR functions with a focus on recruitment activities. This full-time, on-site role involves collaborating with the Talent Acquisition team and operations to coordinate hiring functions while providing general HR support. The ideal candidate should possess strong interpersonal skills, a creative mindset, and a solid work ethic, with experience in call center operations or client services being preferred.

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
• Provide general HR support in partnership with operations.
• Ensure timely and accurate entries to the HRIS databases.
• Coordinate recruitment activities and prepare job reacquisition requests.
• Communicate with staff regarding policies and practices such as payroll and compliance issues.
• Understand business goals and recommend effective HR strategies.
• Monitor employee engagement with a hands-on approach, including remote interactions.
• Adapt to a rapidly changing work environment by responding to macro-economic factors.
• Drive effective employee relations, retention, and reward programs.
• Manage multiple priorities and maintain excellent organizational skills.

Requirements

• 2+ years of experience as an HR Specialist or in recruiting positions.
• Some undergraduate level education in Human Resources.
• Exceptional interpersonal and communication skills.
• Working knowledge of Microsoft Office including Outlook, Excel, Word, and PowerPoint.
• Understanding of training tools and techniques.
• Effective conflict resolution skills.
• Strong time management, planning, organizational, and multi-tasking skills.
• Excellent presentation skills (oral and written).
• Ability to work in a professional but fast-paced environment.

Nice-to-haves

• Military, local, state, or federal government experience.
• Experience working in a contact center environment.
• Graduation from an accredited two-year or four-year college or university.
• SHRM-SCP or similar certification.

Benefits

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Regular Raises
• Work-at-Home Opportunities
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests