Human Resources Specialist

$40,123 - $66,872/Yr

LPL Financial - Fort Mill, SC

Full-time - Entry Level

Fort Mill, SC

10,001+ employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The HR Specialist within LPL Financial's HR Solutions Center is responsible for providing exceptional customer service and support in the administration of human resources policies and programs. This role involves close collaboration with various Centers of Expertise (COE) within a fast-paced Human Capital department, ensuring efficient handling of HR inquiries and processes for approximately 8000 employees.

Responsibilities

• Provides excellent service and answers questions in an efficient manner regarding multiple HR topics (i.e. recruiting/staffing, organization/space planning, performance management, compensation & benefits)
• Facilitates paperwork, process and data entry for employee events/changes
• Provides outstanding customer service and tactical support to employee population of approximately 8000 employees via a call center environment and through written correspondence via a case management system
• Serve on project teams to improve efficiency and effectiveness of the HR team
• Partner with COEs and other Human Capital departments
• Actively participate in customer service training and other training to remain current with operational procedures
• Mentoring other team members

Requirements

• High School Diploma
• Previous experience in a high-volume customer service or administrative role
• Strong working knowledge of MS Excel: creating spreadsheets/running reports
• Strong attention to detail and accuracy
• Demonstrates superior customer service skills, strong oral and written communication skills
• Ability to communicate effectively with all levels of employees
• Excellent phone etiquette
• Proven ability to multitask and work in a fast-paced environment
• Demonstrates excellent time management, organizational, problem solving and prioritization skills
• Works well with external contacts, such as 3rd party vendors
• Partner effectively with other Human Capital groups, such as benefits, employee relations, talent acquisition, organizational development and training, payroll and HRIS

Nice-to-haves

• Bachelor's degree
• ADP Payroll, Workday, and an understanding of Applicant Tracking or Onboarding Systems
• Previous HR experience

Benefits

• 401K matching
• Health benefits
• Employee stock options
• Paid time off
• Volunteer time off