Human Services Caseworker
New Hanover County (NC) - Wilmington, NC
posted 4 days ago
About the position
The New Hanover County Department of Social Services is seeking experienced, detail-oriented, and customer friendly professionals to aid citizens in need of economic assistance in the role of a Human Services Caseworker. Caseworkers are responsible for interviewing clients and collateral contacts using various complex automated systems, explaining the requirements and benefits of all Medicaid programs, Food and Nutrition Services, Child Care subsidy, Work First Family Assistance, Long Term Care and the Federal Marketplace to determine eligibility and/or re-eligibility for the various programs. Duties include researching and evaluating resources; verifying information; processing applications; compiling and entering data into appropriate computer database, including the NC Fast system; explaining and recommending programs; referring clients to other appropriate agencies or community programs and documenting findings and the status of the case. Caseworkers may be assigned to work in any of the following program areas: Zone 1 Opportunities include Food and Nutrition Services, Family and Children's Medicaid, Adult Medicaid, Work First - Family Assistance, Daycare Services, and the Customer Experience Team (CET), which assists in multiple programs. Zone 3 Opportunities are assigned to the Long Term Care Unit.
Responsibilities
- Interview clients and collateral contacts using complex automated systems.
- Explain the requirements and benefits of Medicaid programs, Food and Nutrition Services, Child Care subsidy, Work First Family Assistance, Long Term Care, and the Federal Marketplace.
- Determine eligibility and/or re-eligibility for various programs.
- Research and evaluate resources.
- Verify information and process applications.
- Compile and enter data into appropriate computer databases, including the NC Fast system.
- Explain and recommend programs to clients.
- Refer clients to other appropriate agencies or community programs.
- Document findings and the status of the case.
Requirements
- High School Diploma or General Equivalency Diploma (GED).
- Two (2) years of related experience providing customer service in a setting with a high level of public contact and using a computer for researching, searching, and entering data.
Nice-to-haves
- Previous experience as an Income Maintenance, Economic Services, or Universal Caseworker in a department of Social Services.
- Previous experience interviewing clients or families.
- Excellent computer skills sufficient to use NC FAST and various other search engines and software programs.
- Ability to utilize complex automated systems and knowledge of policies and procedures related to eligibility, determination, and re-determination.
- Completion of the Social Services Case Worker Workforce Readiness program through Cape Fear Community College.
Benefits
- Employer paid 401k contributions.
- Retirement plan through the NC Retirement system.
- Flex time and telework availability, depending on your position.
- Paid sick and personal leave + 13 paid holidays per year.
- Paid parental leave.
- Paid community services leave to give back to our community.
- Education leave to obtain a degree within your line of work.
- Medical, dental, and vision insurance + many other insurance options.
- Onsite, employer-paid health and wellness center.
- Professional development trainings & leadership initiatives.
- Opportunities to make a difference in your community.
