Human Services Coordinator I

Commonwealth of Massachusetts - Boston, MA

Full-time - Entry Level

Boston, MA

Administration of Human Resource Programs

About the position

The Human Services Coordinator I (HSC) position at the Massachusetts Department of Mental Health (DMH) Metro Boston Fuller Site is focused on supporting adults eligible for DMH services. The role involves case management, resource provision, crisis stabilization, and mental health assessment to help individuals maintain stability in their communities. The HSC will work closely with clients to develop individualized service plans and coordinate with various community agencies to enhance the quality of life for those served.

Responsibilities

• Carries a case management caseload to help clients locate and maintain housing, financial assistance, medical, mental health and dental services, vocational and educational resources, socialization opportunities, and transportation.
• Develops Individual Service Plans (ISP) for clients to ensure coordination and monitoring of all aspects of treatment.
• Provides outreach and crisis intervention to assess mental health needs and ensure proper psychiatric treatment.
• Maintains extensive liaison work with community agencies including mental health services, court, welfare, and social security.
• Collects standardized client-related data for research, evaluation, or administrative purposes.
• Maintains up-to-date client records, progress notes, and ISP to ensure adequate treatment services.
• Visits clients in their homes or usual places of residence to monitor safety and well-being.
• Facilitates referrals to programs best suited to clients' service needs.
• Coordinates transitions to various community programs.
• Safeguards human rights of clients through support, advocacy, and reporting.

Requirements

• At least three (3) years of full-time or equivalent part-time professional experience in human services work or social work, or any equivalent combination of experience and education.
• Knowledge of psychosocial problems of those with mental/emotional disorders.
• Awareness of principles, practices, and techniques of counseling.
• Knowledge of available programs and services for the mentally ill population.
• Knowledge of principles and practices of crisis intervention.
• Capacity to evaluate and maintain accurate records.
• Ability to make decisions quickly and maintain a calm manner in stressful situations.
• Ability to write concisely and express thoughts clearly.

Nice-to-haves

• Experience working with individuals with serious, persistent mental illness, substance abuse, and/or who have experienced homelessness.
• Bilingual or multilingual fluency.

Benefits

• Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.