Human Services Specialist

County Of San Diego • San Diego, CA

445d

About The Position

The Human Services Specialist position at the County of San Diego involves performing technical work to determine eligibility for public assistance programs and community services. The role requires a passion for helping others, adaptability to learn program regulations, and the ability to interact with clients needing assistance. Successful candidates will undergo intensive training and may have opportunities for teleworking after a probationary period.

Requirements

• At least two years of full-time experience performing public contact work, including interviewing and clerical duties, or providing direct human services to clients.
• Demonstrated knowledge of basic computer operations using a Windows-type operating system.
• Possession of an associate degree or completion of two years of coursework from an accredited college can substitute for the experience requirement.
• Bilingual language skills in Spanish, Arabic, Farsi, Vietnamese, or Somali are encouraged.

Nice To Haves

• Experience interpreting and explaining regulations and procedures.
• Skilled at interviewing customers and gathering information.
• Experience with conflict resolution and handling complaints.
• Ability to analyze information and evaluate results.

Responsibilities

• Determine eligibility for customers applying for public assistance via governmental programs and community services.
• Interact daily and in-person with clients to provide assistance and support.
• Process documents related to personal or financial histories of clients.
• Utilize various electronic systems to complete tasks and manage workload.
• Maintain a high level of ethical standards while handling sensitive information.
• Adapt to regular changes in workload, tasks, and computer systems.

Benefits

• Opportunities for teleworking after a probationary period.
• Intensive training provided for new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Associate degree