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Staffing Service USA - Lancaster, PA
posted 2 months ago
Full-time
Remote - Lancaster, PA
Administrative and Support Services
About the position
The HVAC Customer Service Representative position at Staffing Service USA is a full-time role focused on providing exceptional customer service in a call center environment. The representative will handle customer inquiries through calls, texts, and emails, ensuring a professional and friendly interaction. This position offers a hybrid/remote work schedule after training, allowing for flexibility in work location while maintaining high service standards.
Responsibilities
- Respond promptly to customer calls, texts, and emails with a professional and friendly demeanor.
- Log all call information into the computer system.
- Process customer payments.
- Follow up calls/emails with customers.
- Communicate with different departments to ensure that the customers' needs are being met.
- Work an on-call rotation that consists of some evening and weekend remote work.
Requirements
- 2+ years experience working in a call center or customer service role with heavy call volume.
- Ability to work independently and also as a member of a team.
- Self-motivated.
- Customer-service oriented with a friendly and warm demeanor.
- Strong attention to detail.
- Strong data entry and typing skills.
Benefits
- Competitive salary
- Commissions
- 401K
- Paid time off (PTO)
- Benefits
