Unclassified - Burbank, CA

posted 5 months ago

Full-time - Entry Level
Burbank, CA

About the position

The HVAC Office Admin position is a full-time role within a family-oriented HVAC company located in Burbank. The company is looking for an experienced individual who can take on the responsibilities of an HVAC dispatcher, office administrator, and customer service agent. This role is ideal for someone who values a supportive work environment and is eager to grow alongside the company. The ideal candidate will have a strong background in office administration and dispatch, particularly within the HVAC industry, and will be expected to contribute positively to the team dynamic. In this position, you will be responsible for managing office operations, coordinating dispatch activities, and providing exceptional customer service. The company emphasizes the importance of reliability, responsibility, and self-motivation, as well as the ability to thrive in a fast-paced environment. The HVAC Office Admin will also be tasked with maintaining and updating databases, handling high call volumes, and ensuring smooth communication between team members and clients. The company is committed to recognizing individual contributions while fostering both team and personal growth, making it a great opportunity for those looking to advance their careers in the HVAC field.

Responsibilities

  • Manage office operations and administrative tasks
  • Coordinate dispatch activities for HVAC technicians
  • Provide exceptional customer service to clients
  • Maintain and update databases and records
  • Handle high call volumes and customer inquiries
  • Work collaboratively with team members to ensure efficient operations
  • Assist in communication with home warranty companies
  • Utilize the Jobber application for scheduling and dispatching
  • Support the team in achieving individual and collective goals

Requirements

  • 4+ years of office administration and dispatch experience
  • Experience working in an HVAC office is a major plus
  • Knowledge of the HVAC industry and HVAC parts is a major plus
  • Experience working with home warranty companies is a major plus
  • Familiarity with the Jobber application is a major plus
  • Proficiency in Mac applications is a plus
  • Strong customer service skills
  • Ability to multitask in a fast-paced environment
  • Reliable, responsible, and self-motivated
  • Strong computer skills, including database management

Nice-to-haves

  • Experience with HVAC parts and systems
  • Familiarity with home warranty processes
  • Proficiency in using Jobber application
  • Experience with Mac operating systems

Benefits

  • Opportunity for personal and professional growth
  • Supportive team environment
  • Recognition of individual contributions
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