HVAC Operations Manager - Service / Install / Sales

American Residential Services - Springfield, VA

Full-time - Mid Level

Springfield, VA

5,001-10,000 employees

Specialty Trade Contractors

About the position

The HVAC Operations Manager will oversee the service, installation, and sales teams within the company, ensuring effective management and development of staff while maximizing profits and maintaining customer satisfaction. This role involves a combination of leadership, operational oversight, and strategic planning to achieve departmental goals and enhance service delivery.

Responsibilities

• Manages and develops the service, installation, or sales staff, including hiring, terminating, and disciplining employees.
• Schedules employees, sets work priorities, conducts staff meetings, and evaluates performance.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Achieves monthly budgeted revenue and manages labor expenses to stay within budget guidelines.
• Ensures that materials and equipment are ordered and dispensed for scheduled jobs.
• Conducts research and participates in the marketing process of the department.
• Generates reports and measures of departmental operations and reviews reports with management.
• Instructs crews on proper use of materials and quality workmanship.
• Reviews payroll records to ensure proper payment of technicians and compliance with record keeping.
• Conducts job site inspections and ensures employees have proper tools for the job.
• Monitors preventive maintenance of vehicles and evaluates staff training requirements.
• Oversees facility and equipment maintenance, ensuring assets are protected and controlled.
• Observes all safety and company rules and regulations in the performance of duties.

Requirements

• Experienced in a HVAC Management position highly preferred.
• A working knowledge of gas piping, electricity, plumbing, and air flow is required.
• Knowledge of local and national HVAC code is preferred but not required.
• A valid driver's license is required.
• Strong supervisory, communication, computer, and mathematical skills are required.

Nice-to-haves

• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.

Benefits

• Low-Cost Health Insurance Plans starting at $5 a week.
• Free 24/7 Virtual Telemedicine Services from your first day of employment.
• Enhanced Dental Insurance options.
• NEW Pet Insurance Plan.
• NEW Legal Insurance Plan available.