HVAC Service Technician

Thatcher, AZ

Air Transportation

About the position

HVAC Service Technician - Join Our Expert Team! Are you a skilled HVAC technician looking for a rewarding career with a top-tier team? We're seeking a Service Technician to perform maintenance, repairs, and installations on a wide range of HVAC equipment. If you take pride in high-quality work and excellent customer service, we want to hear from you! Job Summary: The Service Technician performs maintenance, repairs and/or installation for HVAC equipment, duct systems, fittings, grilles/registers/diffusers, controls, and related equipment. Performs other duties/tasks as required.

Responsibilities

• Install/repair HVAC related equipment and accessories in accordance to the manufacturer's specifications.
• Complete approved maintenance for HVAC equipment within industry standard hours per maintenance pricing guide.
• Identify potential problems during maintenance that might affect current or future system performance.
• Provides customers with information on new equipment when existing equipment exceeds 10 years of age or is in generally poor condition.
• Present findings and options to customers, providing advice as needed/requested.
• Provide customers with information and pricing on service agreements, accessories, and other comfort improvements.
• Maintain a thorough knowledge of Blue Cardinal's products and services.
• Pick up parts from supply houses/offices and deliver to technicians in the field as needed.
• Identify and suggest opportunities for quality and cost improvements.
• Perform/assist with maintenance and service/repair work as needed.
• Maintain a clean equipment/work area.
• Verify correct operation of all maintained customer equipment, demonstrating and providing training for customers, as requested.
• Effectively manage relationships with clients through clear communication, addressing all concerns, questions, or problems expediently.
• Ensure the vehicle is stocked, accurately inventoried, kept clean and in safe working order.
• Return defective warranty parts and unused inventory to the branch.
• Inform a manager if the client does not have HVAC service before leaving the call.
• Facilitate rescheduling client appointments, if call is not complete.
• Accurately complete all required documentation on services performed including 'check list'.
• Maintain a professional image at all times by wearing company approved uniforms.
• Maintain a courteous demeanor with clients and associates at all times.
• Ensure complete customer satisfaction and/or salesperson/supervisor sign-off upon completion of work.
• Abide by all standards of performance and ethics.
• Participate in company sponsored training classes and other duties as assigned.
• Follow all safety policies and procedures and inform a manager or team leader of any safety issues.
• Manage callback ratios and labor margins.
• Provide customers with benefits and pricing on VIP service agreements, accessories, and other comfort improvements, collecting for performed work, as applicable.
• Complete all paperwork required by management and record hours and all materials used.

Requirements

• High School diploma or GED is required.
• EPA Certified for all R22.
• ICE/NATE Certification is preferred.
• Ability to lift 100 or more pounds.
• Standard technician tools.
• Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment, and installation and layout requirements of residential duct work and fittings.
• Able to read wiring diagrams and troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment.
• Possess good analytical skills and attention to detail.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.
• Valid driver's license, and approved to drive by company's insurance carrier.
• Neat, clean, professional appearance and excellent interpersonal communication skills with a desire to exceed client expectations and function in a team environment.