HVAC Service Technician

About the position

At Ricky Heath Plumbing Heating & Cooling, we are more than just a plumbing company; we are a family. Our mission is to provide exceptional plumbing services in Macon and the surrounding areas while nurturing a culture that values our employees, cherishes our clients, and uplifts our community. Join that mission, and you will enjoy a smaller, more flexible and nimble company, competitive pay and special bonuses, growth opportunities, ongoing training to learn valuable skills, paid time off, employee appreciation, and opportunities for additional bonuses for quality work, customer service, and efficiency. The role involves diagnosing and repairing residential HVAC systems and leading customers to informed and confident buying decisions.

Responsibilities

• Complete all general HVAC in-home service calls.
• Establish customer rapport to sell the right products and services.
• Understand service criteria and hold yourself accountable for exceeding revenue goals.
• Be accurate and timely with job documentation, estimate, invoices, time cards, curbside feedback and option sheets.
• Participate in training, allowing you to grow and develop as a professional.

Requirements

• 2+ years of residential HVAC experience
• Develop proven track record in diagnosing and repairing heating and cooling systems
• EPA Universal certification preferred or willingness to obtain
• Continued education and training to obtain NATE certification
• Knowledge of local HVAC codes and ability to make on-the-job applications
• Ability to work in a positive team environment
• Self-starter who is able to get the job done
• Develop proven track record in pipe repair, fixture installation, gas leak testing and repair
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Exceptional customer service
• Strong desire to be a better technician tomorrow than you are today
• Competitive individual contributor who also loves to win as a team
• Able to pass a background check, MVR and a drug test

Benefits

• Competitive Pay & Special Bonuses - Earn up to $30/hr + bonus
• Growth Opportunities
• Ongoing Training To Learn Valuable Skills
• Paid Time Off
• Employee Appreciation
• Opportunities For Additional Bonuses For Quality Work, Customer Service & Efficiency