HYBRID-Account Manager/Payroll Clerk

$72,800 - $72,800/Yr

Az Financial - Tempe, AZ

Full-time - Mid Level

Tempe, AZ

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Account Manager/Payroll Clerk position is a hybrid role focused on managing client relationships and ensuring their needs are met effectively. This role involves direct communication with clients, collaboration with internal departments, and data analysis to enhance customer satisfaction and business growth.

Responsibilities

• Communicating with clients by phone, through email, and face-to-face to ensure their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Collaborating with various internal departments to ensure they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.

Requirements

• Strong communication skills, both verbal and written.
• Experience in client relationship management.
• Ability to collaborate with internal teams effectively.
• Problem-solving skills to resolve client complaints.
• Analytical skills to collect and interpret consumer behavior data.

Nice-to-haves

• Experience in payroll processing or related fields.
• Familiarity with customer relationship management (CRM) software.

Benefits

• Competitive hourly wage of $35.
• Flexible working hours due to the hybrid nature of the role.