Hybrid Customer Service Monitor and PSA

Miami Parking Authority - Miami, FL

Hybrid - Miami, FL

Administration of Economic Programs

About the position

Individuals in this position primary responsibility is assuring customer satisfaction this includes, answering the telephone and inter-come to assist the customers with any inquiries. Continuously monitor the camera system for any equipment failure and report it to management. This position will be required to perform the job duties of as a Parking Service Attendant (PSA) and Customer Service Monitor when scheduled.

Responsibilities

• Act as a liaison between customers and the parking staff.
• Resolve customer service issues.
• Answer telephone inquiries regarding facility locations, monthly and daily rates and space availability by facility.
• Handle complaints and/or problems regarding parking machines, parking operations, and reports of damage to vehicles while parked in JHM garages or lots.
• Conduct transactions remotely to assist customers.
• Update computer files with current customer information.
• Provide general information and directions to the public concerning locations of area buildings, private and public parking within JMH.
• Prepare printed billing for mailing.
• Maintain work area and equipment in a neat and clean state.
• Perform other work as assigned.
• Do daily rounds in all garages and lots, collect used tickets, refill equipment with tickets, receipt paper, ink, etc.
• Replenish and close shift at Pay On Foot Stations in all facilities (changing of Pay Stations).
• Test and troubleshoot equipment such as pay stations, entry and exit verifiers.
• Fix and put back arm gates.
• Assure that the automatic parking equipment is operating in harmony with the overall operation of the parking garage.
• Erect barricades and place parking direction signs as necessary.
• Fill out daily report of duties performed to be sent electronically to supervisors.
• Daily closure of assigned facilities.
• Keep all equipment and working area clean.
• Patrol parking garage and lot grounds.

Requirements

• Ability to courteously and effectively deal with customers in person and on the telephone.
• Ability to provide information to the public.
• Should be computer proficient with strong typing skills.
• Knowledge of parking facility rules, regulations, procedures.
• Knowledge of simple arithmetic and the ability to make change quickly and accurately.
• Ability to work independently and to complete assigned responsibilities.
• Physical strength and agility sufficient to perform assigned duties.
• Strong written and verbal communication skills; must be able to communicate fluently in English.
• Must be fluent in English and Spanish.
• Provide excellent customer service.
• Lift and move weights of 25 pounds or less.
• Basic computer skills, and ability to work programs used at command center.