Hybrid Customer Service Representative

$54,080 - $54,080/Yr

Carminati Consulting - Chicago, IL

Part-time,Full-time - Entry Level

Chicago, IL

Professional, Scientific, and Technical Services

About the position

The Hybrid Customer Service Representative role at Carminati Consulting involves providing exceptional service to clients in a fast-paced environment. The representative will handle inquiries through various channels, resolve customer complaints, and ensure overall customer satisfaction while maintaining accurate records.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Assist customers with product information, pricing, and order processing
• Resolve customer complaints professionally and efficiently
• Process returns, exchanges, and refunds
• Update customer accounts and maintain accurate records

Requirements

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training