TEKsystems - Chicago, IL
posted about 2 months ago
Full-time
Chicago, IL
10,001+ employees
Professional, Scientific, and Technical Services
About the position
The Client Services Contractor role at TEKsystems is focused on providing exceptional service to clients, particularly retirees, by addressing their inquiries about banking products and services. This position emphasizes effective communication, problem-solving, and collaboration with internal teams to enhance client satisfaction and service delivery.
Responsibilities
- Respond to client inquiries regarding bank products and services, providing accurate and timely information.
- Communicate effectively with retirees, addressing their specific needs and concerns.
- Assist clients in understanding product features, benefits, and eligibility requirements.
- Maintain a high level of customer service and professionalism in all interactions.
- Document client interactions and feedback for continuous improvement.
- Collaborate with internal teams to resolve client issues and enhance service delivery.
Requirements
- Previous experience in customer service or client relations, preferably in the banking or financial services sector.
- Strong communication skills, both verbal and written.
- Ability to empathize with clients and understand their unique needs, especially retirees.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
- Detail-oriented with strong problem-solving skills.
Benefits
- Flexible working arrangements
- Competitive compensation
