Hybrid Marketing Team Lead-Package Verification

About the position

The Marketing Operations Lead is responsible for delivering high-quality lead support to marketing operation peers. This role involves motivating and recognizing team efforts, resolving issues, and assisting the supervisor in developing training and reward programs.

Responsibilities

• Provide daily direction and communication to ensure marketing operations are executed timely and efficiently.
• Recommend improvements to enhance processes and customer service for both internal and external stakeholders.
• Ensure team members receive the necessary training and resources to perform effectively.
• Address employee relations issues with the supervisor and foster a positive work environment that motivates high performance.
• Engage in team meetings, training sessions, and calibration discussions, contributing ideas and identifying relevant topics and issues for team consideration.
• Work closely with the management team to develop and implement work procedures and processes that align with company and departmental standards.
• Serve as the primary point of contact in the supervisor's absence, ensuring continuity in operations and support for the team.
• Monitor team performance to maintain compliance with established standards and procedures.
• Oversee the execution of projects, ensuring alignment with strategic goals and timely delivery.
• Manage resource allocation and prioritize tasks within the team to meet operational objectives.

Requirements

• High School Diploma or GED equivalent; higher education preferred.
• Minimum of 1 year of experience in the hotel and/or resort industry, with a strong understanding of operational processes.
• Excellent written and verbal communication skills, with the ability to convey information clearly and effectively.
• Knowledge of various inventory management software and systems, with proficiency in Microsoft Word and exceptional skills in Excel for data analysis and reporting.
• Willingness to work a variable schedule, including evenings and weekends, to meet business needs.
• Strong organizational abilities, with a proven track record of managing multiple tasks and meeting strict deadlines.
• Ability to work professionally and collaboratively with vendors and various hotel groups, including leadership teams.
• Skilled in building and maintaining relationships with Holiday Inn Club Vacation leadership and other stakeholders throughout the company.