Hybrid On-site IT Technician

$42,000 - $55,000/Yr

Thytech Computers - Hubbard, OR

Full-time - Entry Level

Remote - Hubbard, OR

Professional, Scientific, and Technical Services

About the position

ThyTech Computers is seeking a friendly and detail-oriented individual to join our team as a Hybrid On-site IT Technician. This role is crucial as it reflects our company’s values and commitment to providing excellent service. The ideal candidate will possess a personable, presentable, and confident demeanor, coupled with a strong desire to complete tasks with accuracy and efficiency. As a Managed Service Provider (MSP), ThyTech Computers supports the IT environments of various businesses, which can vary significantly in size and complexity. Therefore, the pace and demands of this position can be high, requiring adaptability and a proactive approach to problem-solving. While extensive technical skills are not a prerequisite for this position, a familiarity and comfort with business-grade computers and peripherals is essential. A basic understanding of IT environments, including servers (both on-premise and cloud-hosted), network devices (such as firewalls, switches, and wireless systems), workstations, and cloud-based services (like Microsoft 365, Google, and Azure) will be beneficial. The role involves some hands-on IT-related work, and while formal education and/or certifications are a plus, they are not mandatory. The successful candidate will be expected to demonstrate proficiency with Windows-based desktops, laptops, and mobile devices, and familiarity with Apple and Android devices is also advantageous. The position requires the ability to lift up to 30 lbs as needed and to work from a ladder or lift for mounting network hardware. Legal authorization to work in the U.S. and a current Driver's License are mandatory. The candidate must also be able to track and record work completed within a ticketing system clearly and concisely. A well-maintained and insured personal automobile is necessary for this role, as it involves travel to client sites. Additionally, the ability to work from home in a quiet space with internet access is required. High attention to detail, adherence to checklists, and a strong commitment to processes and procedures are essential attributes for success in this role. The candidate must also be articulate in both verbal and written communications, both internally and with clients.

Responsibilities

• Stage and prepare computers for remote automated build or onsite manual build via checklist
• Assist with final data migration of built computers and position workstation including computer setup, peripheral setup and cable management
• Relocate hardware such as workstations, printers, and network related systems
• Track and respond to tickets via a Ticketing System
• Record and document a wide variety of changes made while performing support
• Provide On-Site support for Remote Engineers

Requirements

• Some hands-on IT-related work experience (formal education and/or certifications a plus)
• Highly proficient with Windows-based desktops, laptops, and mobile devices
• Familiarity with Apple and Android devices is a plus
• Ability and willingness to individually lift up to 30lbs as needed
• Capable of working from a ladder or lift (mounting network hardware)
• Legal authorization to work in the U.S.
• Current Driver's License
• Ability to track and record work completed within a ticketing system in a clear and concise way
• Well-maintained and insured personal automobile
• Ability to work from home in a quiet space with internet

Nice-to-haves

• Experience with Microsoft Windows Server (1 year preferred)
• Networking experience (1 year required)
• Associate's degree (preferred)

Benefits

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Work from home