Hybrid System Administrator- Expert

Technocraft Solutions - Raleigh, NC

Full-time - Mid Level

Hybrid - Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The Hybrid System Administrator position is a Tier 3 role within the DIT Enterprise Endpoint Management Operations team, responsible for providing security application and software support for endpoint and server operating systems. This role involves managing enterprise software and applications, supporting both managed and non-managed devices, and ensuring effective endpoint security through various tools. The position requires a combination of technical expertise and project management skills to support a diverse range of computing devices across the state.

Responsibilities

• Provide primary support for Enterprise Endpoint Security tools including SCCM/MECM, Intune, Antivirus, Tanium, and AGPM.
• Manage Infrastructure Configuration and Remote Endpoint Management Support.
• Document processes and procedures related to endpoint management.
• Support managed and non-managed desktops, laptops, and mobile devices.
• Assist in project management efforts related to endpoint security and management.

Requirements

• Minimum of 2 years experience in Tier 3 level support.
• Extensive knowledge of MECM (inventory, software distribution, patch management) and PowerShell scripting.
• Experience with Windows OS 10, 11, Windows Server 2016, and Active Directory.
• Knowledge of Microsoft Intune, M365, Office 2016, Visio, Project, and SharePoint.
• Experience with LAN/WAN troubleshooting.

Nice-to-haves

• Knowledge of Azure and Intune (MDM, MAM, Apple and WIN10 devices).
• Familiarity with Crowdstrike (Antivirus & Firewall) and Bitlocker & Defender (Anti-malware and encryption).
• Some knowledge of Ivanti Admin patch management for non-Microsoft applications.