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Hyper Wellness Representative
Restore Hyper Wellness - RHWS037 - Eastchester, NY
posted 3 months ago
About the position
The Hyper Wellness Representative at Restore Hyper Wellness is responsible for providing exceptional customer service and personalized consultations to clients seeking wellness solutions. This role is integral to creating a welcoming environment and promoting the company's services and products to help clients achieve their wellness goals. Representatives will engage with clients, manage memberships, and ensure a high-quality experience at the wellness center.
Responsibilities
- Provide personalized consultations to understand clients' wellness goals and tailor membership offerings accordingly.
- Maintain strong relationships with existing members, ensuring satisfaction and encouraging renewals and referrals.
- Build and maintain positive relationships with guests, ensuring a welcoming and supportive atmosphere.
- Onboard new clients with medical waivers and create profiles in the point-of-sales system.
- Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Collaborate with team members to meet and exceed service goals, contributing to a goal-oriented environment.
- Utilize critical thinking and strong math and computer skills to assist with bookings, payments, and inventory management.
- Multitask effectively in a fast-paced environment while maintaining a high level of attention to detail.
- Uphold the company's values of reliability and responsibility in all interactions.
- Perform ongoing studio operations such as opening and closing, laundry, and basic studio cleanliness.
Requirements
- At least one year of customer service experience in a retail environment.
- Strong math and computer skills.
- Ability to communicate effectively and collaborate with team members.
- Comfortable with consultative selling.
Nice-to-haves
- Passion for health and wellness.
- Ability to work weekends.
Benefits
- 401(k)
- Competitive salary
- Flexible schedule
- Health insurance
- Free and discounted wellness treatments
- Casual dress-code
- Fun, wellness-focused work environment
