I.T - Field Technician I

Bashas - Chandler, AZ

Full-time - Entry Level

Chandler, AZ

501-1,000 employees

Food and Beverage Retailers

About the position

The Field Technician I at Bashas' Supermarkets is responsible for providing onsite and remote technical services to retail store locations. This role involves hardware installation, troubleshooting, and repairs of PCs, POS systems, and other technology-based equipment. The technician travels daily to various store locations to address technical issues and ensure smooth operations of IT services.

Responsibilities

• Perform troubleshooting and repairs/replacements of PCs, printers, payment terminals, and other technology-based equipment at various locations.
• Gather appropriate information to recreate client problems locally when issues cannot be resolved over the phone.
• Resolve end-user problems within service level agreements for all problem tickets.
• Provide accurate information on IT products or services.
• Determine and document the best solution based on the issue and details provided by the customer.
• Identify and escalate situations requiring urgent attention.
• Follow standard procedures for installations and repairs.
• Log, update, and close all incidents in help desk management software.
• Provide case status updates to management and end-users.
• Maintain the company vehicle, ensuring regular maintenance and cleanliness.
• Stay current with system information, changes, and updates.

Requirements

• BA/BS in Computer Science or related discipline preferred or equivalent combination of education and experience.
• Minimum of one year of field technician experience or equivalent education, training, and experience.
• Computer literacy in helpdesk tools, spreadsheet, database, presentation, and word processing software.
• Basic understanding of networking concepts.
• Knowledge and experience with PC hardware/software principles and operating systems, including Windows desktop and Windows Server.

Nice-to-haves

• Experience with retail grocery store operations.
• Application knowledge of Kronos or Reflexis time & attendance application, NCR Emerald POS, NCR Connected Payments, DSD receiving.
• Strong hardware repair skills.
• Basic construction skills.
• Network troubleshooting skills.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Paid time off (PTO)
• Employee discounts