I.T - Field Technician I

Bashas - Chandler, AZ

Full-time - Entry Level

Chandler, AZ

Food and Beverage Retailers

About the position

The Field Technician I provides onsite and remote technical services to Bashas' retail store locations. This role is responsible for hardware installation, troubleshooting, and repairs of technology-based equipment, including PCs and POS systems. The technician travels daily to various store locations to address technical issues and ensure operational efficiency.

Responsibilities

• Perform troubleshooting and repairs/replacements of PCs, printers, payment terminals, and other technology-based equipment at various locations.
• Gather appropriate information to recreate client problems locally when issues cannot be resolved over the phone.
• Resolve end-user problems within service level agreements for all problem tickets.
• Provide accurate information on IT products or services.
• Determine and document the best solution based on the issue and details provided by the customer.
• Identify and escalate situations requiring urgent attention.
• Follow standard procedures for installations and repairs.
• Log, update, and close all incidents in help desk management software.
• Document problem resolutions for future reference.
• Provide case status updates to management and end-users.
• Inform management of recurring problems.
• Maintain a professional customer service approach with vendors, store personnel, and customers.
• Maintain the company vehicle, ensuring regular maintenance and cleanliness.
• Stay current with system information, changes, and updates.
• Support and maintain effective relationships with users.
• Develop, document, and implement standard operating procedures and customer service guidelines.

Requirements

• BA/BS in Computer Science or related discipline preferred or equivalent combination of education and experience.
• Minimum of one (1) year of field technician experience or equivalent combination of education, training, and experience.
• Computer literacy in helpdesk tools, spreadsheet, database, presentation, and word processing software.
• Basic understanding of networking concepts.
• Knowledge and experience with PC hardware/software principles and operating systems, including current Windows desktop and Windows Server.

Nice-to-haves

• Experience with retail grocery store operations is desirable.
• Application knowledge of Kronos or Reflexis time & attendance application, NCR Emerald POS, NCR Connected Payments, DSD (Direct Store Delivery) receiving is desirable.
• Strong hardware repair skills preferred.
• Basic construction skills preferred.
• Network troubleshooting skills preferred.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off for holidays and vacations.