I.T. Project Coordinator

Linder Industrial Machinery Company - Plant City, FL

Full-time - Entry Level

Plant City, FL

Merchant Wholesalers, Durable Goods

About the position

Linder Industrial Machinery Company is seeking an I.T. Project Coordinator to join our team in Plant City, Florida. As one of the nation's premier heavy equipment dealers, we pride ourselves on providing quality new, used, and rental equipment across multiple states. The I.T. Project Coordinator will play a crucial role in ensuring that our technological infrastructure supports our operations effectively. This position involves imaging new equipment and deploying it across our network, as well as researching and implementing new software and hardware solutions to streamline equipment rollouts. The coordinator will be responsible for coordinating the purchase and rollout of new replacement equipment, ensuring that all technical support is prompt and accurate, thereby maintaining a high level of customer satisfaction. In this role, you will provide desk-side support for Windows 7/10 workstations in a networked office environment, support MS Office 365 and Outlook configuration and troubleshooting, and install and configure software as needed. You will also be responsible for printer and network file share configuration and troubleshooting, as well as supporting employee mobile devices, including iPhones and Android phones. The coordinator will assist employees with computer/user moves, adds, and changes, and will be responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, and escalating problems as required. The ability to accurately and effectively resolve and close assigned trouble tickets in accordance with SLA requirements is essential. Other tasks may be assigned by the manager as needed. The office is located in Plant City, Florida, and while occasional travel to surrounding areas is required, overnight trips are rare and infrequent. This position requires a proactive individual who can work independently with minimal supervision and has a proven record of diagnosing and troubleshooting various technical issues.

Responsibilities

• Imaging of new equipment and deployment
• Research and implement new software/hardware to streamline equipment rollouts
• Coordinate the purchase and rollout of new replacement equipment
• Provide prompt and accurate technical support, ensuring a high level of customer satisfaction
• Perform desk-side Windows 7/10 workstation support in a networked office environment
• Support MS Office 365 and Outlook configuration and troubleshooting
• Install and configure software
• Responsible for printer and network file share configuration and troubleshooting
• Peripheral installations
• Configuration and troubleshooting
• Supporting employee iPhone and Android cell phones and associated applications
• Assist employees on computer/user moves, adds, and changes
• Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities
• Escalating problems as required
• Accurately and effectively resolve and close assigned trouble tickets in accordance with SLA requirements
• Other tasks as requested by manager

Requirements

• 3-5 years' prior experience providing customer support for Windows 7/10 and MS Outlook in a networked environment
• 3 years' prior experience supporting MS Office products (or other shrink-wrap software applications)
• Experience using a commercial trouble ticketing system (such as TrackIt)
• Outstanding customer service skills
• Strong oral and written communications skills
• Excellent interpersonal skills
• Ability to work independently with minimal supervision
• Proven record of diagnosing and troubleshooting workstation, application, peripheral, TCP/IP, and/or printer problems
• Strong organizational skills and the ability to follow documentation procedures for daily tasks
• Able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed