I.T Support Specialist

$58,240 - $66,560/Yr

Naniq Global Logistics - Kailua-Kona - Kailua-Kona, HI

Full-time

Kailua-Kona, HI

About the position

The IT Support Specialist at Naniq Global Logistics is responsible for providing technical support to internal staff and ensuring the smooth operation of technology systems. This role involves troubleshooting hardware, software, and network-related issues, supporting day-to-day operations, and optimizing IT infrastructure to enhance productivity.

Responsibilities

• Respond to IT helpdesk tickets and provide first-level support for hardware, software, and network issues.
• Diagnose and resolve technical issues, escalating more complex problems to senior IT staff or third-party vendors.
• Install, configure, and maintain hardware, including desktops, laptops, printers, and mobile devices.
• Support operating systems and application software (e.g., Windows, Office 365, logistics software).
• Provide remote or on-site support to field locations and offices.
• Assist in the maintenance of network infrastructure, including routers, switches, and wireless access points.
• Monitor network performance and troubleshoot connectivity issues.
• Perform basic server administration tasks such as user account creation and permissions management.
• Assist in maintaining data backups and ensuring business continuity through recovery solutions.
• Maintain accurate documentation of all hardware, software, and network configurations.
• Create user guides and provide training to staff on software applications and best IT practices.
• Keep records of troubleshooting processes and solutions for future reference.
• Assist in implementing cybersecurity measures, including antivirus software updates and user access management.
• Enforce IT policies, ensuring adherence to security protocols and data protection regulations.
• Conduct regular system and network audits to identify vulnerabilities.
• Stay updated on emerging technology trends and recommend improvements to IT systems and processes.
• Collaborate with other departments to ensure technology aligns with business needs and goals.
• Participate in IT projects, including upgrades, system migrations, and new technology implementations.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• 2+ years of experience in IT support or a similar role.
• Experience in a logistics, supply chain, or transportation environment is a plus.
• Proficient in Windows operating systems, Office 365, and network technologies.
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, with the ability to explain technical issues to non-technical staff.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Willingness to travel up to 20% of the time to support field locations.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Vision Insurance
• Voluntary Accident insurance
• Paid time off
• Employee Assistance Program