I.T. Technician IV

$32,760 - $39,520/Yr

State of Arizona - Lake Havasu City, AZ

Full-time - Mid Level

Lake Havasu City, AZ

Executive, Legislative, and Other General Government Support

About the position

The Mohave County Information Technology Department is seeking an I.T. Technician IV to provide advanced technical support for a variety of software applications and automated business systems. This role is critical in ensuring the ongoing functionality and availability of County technology systems. The technician will be responsible for receiving and routing calls through the main switchboard, as well as troubleshooting and resolving issues to minimize customer downtime. The position involves the installation and configuration of hardware and software, diagnosing and troubleshooting PC and network hardware and software problems, and serving as a consultant to network customers in designing unique business solutions for systems with diverse architectures. In addition to providing administrative support for a LAN/WAN network, the I.T. Technician IV will coordinate the installation of necessary cabling and equipment to support data communication for customers, including network servers and networked PCs. The technician will also be responsible for setting up Internet services, diagnosing and troubleshooting issues with PC, server, and network equipment, and coordinating with vendors providing PC/network services. This position represents the highest level of the IT Technician Series, requiring advanced experience and knowledge in the field. The technician will answer the County's main switchboard, respond to inquiries and requests for IT services, and lead users through diagnostic procedures to determine the source of errors. They will define problems, identify and isolate errors, and implement technical solutions. The role also includes taking a lead position on larger projects and more complicated tasks, providing hardware and software support for PCs and network/telecommunications system infrastructure equipment, and administering a multiple server network. The technician will plan and implement network security and data administration, install, configure, upgrade, and troubleshoot hardware and software problems, and research, evaluate, and test new technologies for existing and proposed network systems.

Responsibilities

• Provide advanced technical support for software applications and automated business systems.
• Install and configure hardware and software for users.
• Troubleshoot PC and network hardware and software problems.
• Serve as a consultant to network customers for unique business solutions.
• Provide administrative support for a LAN/WAN network.
• Coordinate installation of cabling and equipment for data communication support.
• Diagnose and troubleshoot PC, server, and network equipment problems.
• Coordinate with vendors for PC/network services.
• Answer the County's main switchboard and route calls appropriately.
• Respond to inquiries and requests for IT services and lead users through diagnostic procedures.
• Take a lead position on larger projects and complicated tasks.
• Research, evaluate, and test new technologies for network systems.
• Plan and implement network security and data administration.
• Document problems and solutions for future reference.

Requirements

• Advanced knowledge of IT systems and network infrastructure.
• Experience in troubleshooting hardware and software issues.
• Ability to install and configure network equipment and software.
• Strong problem-solving skills and ability to implement technical solutions.
• Experience in administering a multiple server network.
• Knowledge of network security and data administration practices.

Nice-to-haves

• Experience with cabling and data communication support.
• Familiarity with various operating systems and software applications.
• Certifications in IT or networking (e.g., CompTIA, Cisco).
• Experience in a government or public sector IT environment.

Benefits

• Competitive salary based on qualifications and experience.
• Opportunities for professional development and training.
• Health insurance options.
• Retirement savings plan.