iWarehouse Sales Coordinator

N J Malin & Associates - Addison, TX

Full-time

Addison, TX

About the position

The iWarehouse Sales Coordinator is responsible for managing order entry, order activation, recurring billing, and supplier transactions for iWAREHOUSE solutions products. This role involves ensuring the accuracy and completeness of information while collaborating with internal departments and suppliers to enhance communication and relationships. The coordinator will handle customer requests, resolve billing discrepancies, and maintain customer files, contributing to the overall efficiency of the sales process.

Responsibilities

• Maintain and develop strong, positive relationships with Solution & Support Center networks.
• Initiate and manage projects that drive iWarehouse implementations or improve communications and relationships.
• Resolve routine and complex customer requests in a timely manner.
• Process and update orders as needed.
• Provide recurring billing maintenance and ensure timely invoicing for Solution & Support Centers and suppliers.
• Resolve billing discrepancies and notify suppliers of released order PO information.
• Provide estimated ship dates and parts tracking information as part of project implementation.
• Work with suppliers and other resources to expedite orders as needed.
• Update and maintain customer files with relevant order information.
• Populate worksheets to update SAP subscription orders.
• Email Solution & Support Centers for additional information with clear instructions.
• Update process documentation as necessary.
• Save all spreadsheets and emails in appropriate customer folders for future reference.

Requirements

• Associate's degree in Business preferred, but not required.
• 1-3 years experience in Transportation and Logistics.
• Proficient in MS Office, especially Excel.
• Solid organizational skills.
• Excellent verbal and written communication skills.