IBS Store Operations Analyst

Genuine Parts Company - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

251-500 employees

Motor Vehicle and Parts Dealers

About the position

The IBS Store Operations Analyst plays a crucial role within the NAPA Integrated Business Solutions (IBS) Team, primarily based in Atlanta, GA. This position is designed for individuals who are passionate about inventory management and customer service, and who thrive in a supportive role that emphasizes analytical and strategic thinking. The analyst will be responsible for supporting the national IBS team by managing operational activities that enhance the growth and sustainability of the IBS program. This includes working closely with various customers, such as airlines, government agencies, and construction companies, to ensure efficient parts management and supply chain operations. The role requires a proactive approach to problem-solving and a commitment to delivering exceptional customer experiences. As part of the IBS team, the analyst will engage in a variety of tasks, including planning and executing inventory reduction strategies, managing contract documentation, and providing operational guidance to district teams. The analyst will also be involved in training and developing eLearning materials based on Standard Operating Procedures (SOPs). This position is ideal for someone who enjoys repetitive tasks and understands the importance of their contributions to the overall success of the IBS program. The analyst will report to the Manager of IBS Operations, who is dedicated to fostering a supportive and collaborative work environment.

Responsibilities

• Responsible for planning and executing Non-NAPA inventory reduction and creating Non-NAPA MDM records.
• Assisting with IBS VIEW administration and contract abstracting in NAPA's contract management system.
• Update contract management system with relevant contract documentation and providing contract reporting on a scheduled and ad-hoc basis.
• Writes, updates and trains on IBS specific Standard Operating Procedures.
• Works with the NAPA training team to develop ELearning trainings based on SOPs.
• Responsible for support of IBS HUB implementations in both existing IBS sites and new sites as they are opened.
• Solicit field input to gain support for project/initiatives.
• Provide operational guidance and supports division/district teams.
• Troubleshoots questions from store personnel and field management.
• Evaluates improvement opportunities to determine best solution by recommending process changes and developing business cases to define scope and determine objectives.
• Interacts with all levels of APG management and employees, communicating and selling APG principles as well as needed changes to the program.
• Works with team on EY audit requirements support.
• Provide support with the opening of new locations and at times, closure of an IBS location.

Requirements

• 5 years of overall business experience.
• A bachelor's degree or equivalent work experience.
• Passion for customer care, relationship management, and going out of your way to take care of customers.
• Proficiency in Microsoft Office suite of products: Word, Excel, PowerPoint, Project or other project management tools.
• Track record of developing improved means of identifying areas for operational improvement.
• Proven ability to develop and understand processes with the ability to extract the information needed to drive efficiencies.
• Track record of developing and communicating strategic initiatives to all levels of management.
• Good working knowledge of the NAPA IBS model and NAPA store systems.
• Broad understanding of company processes (stores, distribution centers, and headquarters).
• Proven ability to create presentations and to present in front of large groups and senior management.
• Excellent communication skills, highly detailed oriented and organized.

Nice-to-haves

• Experience in Supply Chain, Purchasing or Product Management industry.
• Tech-savvy with Excel and other Office programs.

Benefits

• Outstanding health benefits and 401K
• Bonus
• Mixture of Work from home and Office days
• A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!