IC/QA Associate - Sunday - Wednesday, 3 p.m. - 1 a.m.

SCC Saddle Creek Corporation - Plant City, FL

Full-time

Plant City, FL

About the position

The position at Saddle Creek Logistics Services involves assisting customers with inventory and quality-related issues while maintaining accurate records and ensuring quality standards are met. The role is essential in facilitating communication between customers and the company, ensuring timely processing of orders, and conducting audits to uphold quality. This position is ideal for individuals looking to work in a supportive, family-oriented environment that values teamwork and personal growth.

Responsibilities

• Assist customer on all inventory and quality related issues and acts between the customer and Saddle Creek by answering questions, offering solutions, and researching issues in a timely and professional manner.
• Keep accurate, detailed, and up-to-date data, logs, and inventory records in the interest of the customer and Saddle Creek.
• Process customer return orders in a timely and accurate basis according to customer request.
• Conduct and maintain audit processes to ensure quality standards are being met and procedures are followed.
• Inform IC/QA Supervisor of major and critical defects found during inspections.
• Inspect and properly disposition damaged product; process out-of-specification material as directed.
• Verifies action is taken to resolve defects.
• Assist in coordinating all special inventory projects between the customer and Saddle Creek personnel.
• Communicate with the customer verbally and in writing with a professional and positive attitude.
• Work cooperatively and productively with other warehouse associates.

Requirements

• Must be eighteen (18) years of age or older.
• High school diploma or equivalent.
• Must be able to perform any physically exerting aspects of the position in a non-temperature-controlled warehouse environment.
• Computer proficiency.
• Must be able to pass pre-employment drug screening and background check.

Nice-to-haves

• Further education, such as an Associate's (AA) degree.
• Proficiency in Microsoft Office Suite programs, WMS, or related inventory management systems.
• Previous experience in a warehouse environment or in inventory control.
• Previous experience in quality control.
• Previous experience in a busy warehouse, office, or similar environment.

Benefits

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee-only premium as low as $5.90/week, $26/month with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability