Marriott International - Nashville, TN
posted 3 months ago
The ICE! Assistant Special Event Manager plays a crucial role in the planning and execution of meetings and special events within the organization. This position assists in implementing departmental strategies and ensures a seamless transition from sales to operations and back to sales for all property events. The Assistant Special Event Manager leads a team to meet and exceed daily and weekly goals, which include sales targets, attendance figures, guest satisfaction metrics, and safety standards. This role requires a proactive approach to managing event operations and budgets, ensuring that all aspects of the events are executed flawlessly. In this position, the Assistant Special Event Manager will conduct thorough research and analysis of new products, pricing, and services offered by competitors. They will also be responsible for keeping the property informed about all groups that may impact operations. The role involves executing an event management strategy that aligns with the company's overall business strategy, conducting daily walk-throughs of the banquet floor to promote client satisfaction, and maintaining quality standards. Additionally, the Assistant Special Event Manager will learn and train employees on various software systems used for event management, including ticketing, retail, inventory, and space usage. Managing profitability is another key responsibility of this role. The Assistant Special Event Manager will develop working relationships with outside vendors, establish pricing and service agreements, and create upselling opportunities during event planning. They will also manage controllable expenses within the department to achieve or exceed budgeted goals and oversee merchandise inventory to enhance displays and increase sales. Exceptional customer service is paramount in this role. The Assistant Special Event Manager will create an atmosphere that meets or exceeds guest expectations, set a positive example for guest relations, and interact with guests to gather feedback on product quality and service levels. They will handle guest complaints and empower employees to provide excellent customer service, ensuring that all team members understand expectations and strive for continuous improvement. Human resources activities are also part of the Assistant Special Event Manager's responsibilities. This includes interviewing, selecting, and training employees, appraising productivity and efficiency, ensuring employee safety and security, monitoring attendance, and conducting annual performance appraisals with direct reports. Overall, this position is integral to the success of the events and the satisfaction of the guests.