Icebreaker - Denver, CO
posted 4 months ago
Join the icebreaker Family! Icebreaker is more than just a company; it’s about the culture we create and the change-makers we work with that bring the essence of our business to life. We are passionate about connecting people to natural alternatives and driven by the belief that nature has the answers. Our mission is to lead a movement towards a more natural way of living by eliminating unnecessary plastic from performance apparel. We are proud that 95% of our fibers are natural or plant-based, and we are constantly pursuing better solutions that make a positive difference. As an eCommerce Operations Analyst, you will play a crucial role in managing and optimizing our North American eCommerce business operations to ensure consumer satisfaction and operational excellence. You will work closely with the Sr Manager of Ecommerce, North America, to help run the eCommerce business and achieve revenue targets. In this role, you will be responsible for the day-to-day management of eCommerce operations, including trade reporting, tracking operational KPIs, and ensuring the website is operational and optimized. You will monitor order accuracy and return rates, collaborate with cross-channel teams, and utilize sales and consumer behavior data to identify inventory needs. Additionally, you will act as a primary contact between the eCommerce team and various internal functions, enhancing website performance to meet business objectives. Your success will be measured by your ability to increase customer satisfaction, maintain inventory levels, and reduce return rates. You will also be involved in developing and implementing standard operating procedures (SOPs) and ensuring compliance with consumer data privacy policies.