ICM Caseworker

International Rescue Committee - Glendale, CA

Full-time - Entry Level

Remote - Glendale, CA

Social Assistance

About the position

The Intensive Case Management (ICM) Caseworker at the International Rescue Committee (IRC) plays a crucial role in addressing barriers to safety and wellness for vulnerable populations, including refugees and asylees. This position focuses on providing strengths-based, client-centered case management to individuals facing various challenges, such as domestic violence, mental health issues, and disabilities. The ICM Caseworker collaborates with clients and external parties to develop tailored service plans that meet individual needs, ensuring access to essential resources and support.

Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments.
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine the client's progress towards goals.
• Assist clients in navigating healthcare and social service systems, including applying for benefits and scheduling appointments.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• Provide clients with extended orientation on various topics such as women's health and transportation systems.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance and track received financial assistance within case files.
• Maintain up-to-date documentation in client's case file and document all services provided in IRC's database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Requirements

• Bachelor's degree in social work, public health, or related field of study preferred.
• Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
• Strong relationship building, diplomacy, and networking skills.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills and ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver's license and access to a personal, insured vehicle.

Nice-to-haves

• Proficiency in additional languages spoken by client groups.
• Experience working with LGBTQ populations.
• Knowledge of local healthcare and social service systems.

Benefits

• Sick time
• 403b retirement savings plan with up to 4.5% immediately vested matching contribution and an additional 3-7% IRC contribution.
• Employee Assistance Program for staff and their families.
• 10 US paid holidays
• 20-25 paid time off days
• Disability and life insurance
• Medical, dental, and vision insurance with employee contributions starting at $135, $7, and $5 per month respectively.
• Flexible Spending Account (FSA) for healthcare, childcare, and commuter costs.