Imaging Field Service Engineer - Cath / CT

Avante Health Solutions - El Paso, TX

Full-time - Mid Level

Onsite - El Paso, TX

About the position

The Diagnostic Imaging Field Service Engineer (FSE) at Avante Health Solutions is responsible for providing frontline technical support for Philips Cardiovascular equipment. This remote position involves troubleshooting, repairs, and maintenance of complex diagnostic imaging systems, ensuring high levels of customer service and communication with both internal and external stakeholders. The FSE will travel to customer sites within an assigned territory to resolve service-related issues and perform preventive maintenance, while also generating sales leads and training other staff on equipment usage.

Responsibilities

• Serves as primary onsite support engineer for all customers within assigned territory for contract, warranty, and billable service calls.
• Communicates with internal Service Support team to receive and provide detailed follow-up information regarding new service calls.
• Ensures company values are upheld in all customer communications and the highest level of customer service is provided in all interactions.
• Uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to repair equipment rapidly and accurately.
• Consults by phone, Teams, and e-mail with Director of Service, Service Manager, and technical staff to communicate information regarding system troubleshooting.
• Travels to customer sites to diagnose and repair system failures, provides routine Preventive Maintenance (PM) services.
• Resolves system and component issues by reloading software and replacing hardware to maximize equipment performance.
• Generates system sales leads and communicates those leads back to sales team.
• Trains and disseminates knowledge to the rest of the organization regarding equipment.
• Participates in the on-call rotation schedule for after-hours technical support calls.
• Complies with policies, guidelines, and regulatory requirements per ISO 13485:2016 standards.
• Identifies improvement opportunities to processes and offers applications and solutions to promote optimal efficiency.

Requirements

• Associate's degree in biomedical, electrical/electronics, or computer engineering technology; military training; or equivalent combination of education and experience.
• Two (2) to four (4) years of medical diagnostic imaging equipment troubleshooting and repair experience required.
• Knowledge and experience on Philips Cardiovascular experience is required.
• Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) systems a plus.
• Excellent communication skills (written and verbal) are essential.

Nice-to-haves

• One (1) to three (3) additional years of diagnostic imaging field service repair experience preferred.

Benefits

• Flexible work schedule
• Company-sponsored benefits, including medical, dental, vision, life, disability, and 401k
• Paid time off and company-paid holidays