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Avante Health Solutions - Seattle, WA
posted 2 months ago
About the position
The Diagnostic Imaging Field Service Engineer (FSE) at Avante Health Solutions is responsible for providing frontline support for complex diagnostic imaging equipment, specifically focusing on Philips and GE Cardiovascular systems. This remote position requires the FSE to troubleshoot, repair, and maintain equipment while ensuring high levels of customer service and communication. The role involves significant travel to customer sites within an assigned territory, with a commitment to uphold company values and regulatory standards.
Responsibilities
- Serve as primary onsite support engineer for all customers within assigned territory for contract, warranty, and billable service calls.
- Communicate with internal Service Support team to receive and provide detailed follow-up information regarding new service calls.
- Ensure company values are upheld in all customer communications and provide the highest level of customer service.
- Use critical thinking to resolve issues within defined procedures and practices.
- Consult with Director of Service, Regional Service Manager, and technical staff regarding system troubleshooting and diagnosing problems.
- Travel to customer sites to diagnose and repair system failures and provide routine Preventive Maintenance (PM) services.
- Resolve system and component issues by reloading software and replacing hardware.
- Generate system sales leads and communicate those leads back to the sales team.
- Train and disseminate knowledge to the rest of the organization regarding equipment.
- Participate in the on-call rotation schedule for after-hours technical support calls.
- Comply with policies, guidelines, and regulatory requirements per ISO 13485:2016 standards.
- Identify improvement opportunities to processes and offer applications and solutions to promote optimal efficiency.
Requirements
- Associate's degree in biomedical, electrical/electronics, or computer engineering technology; military training; or equivalent combination of education and experience.
- Two (2) to four (4) years of medical diagnostic imaging equipment troubleshooting and repair experience required.
- Knowledge and experience on Philips and GE Cardiovascular systems is required.
- Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) systems a plus.
- Excellent communication skills (written and verbal) are essential.
Nice-to-haves
- One (1) to three (3) additional years of diagnostic imaging field service repair experience preferred.
Benefits
- Flexible work schedule
- Company-sponsored benefits including medical, dental, vision, life, disability, and 401k
- Paid time off and company-paid holidays
