Imaging Service Engineer III

Compass Group USAposted 17 days ago

$120,000 - $130,000/Yr

Full-time • Mid Level

New York, NY

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About the position

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS.

Responsibilities

Respond expeditiously to calls from clinical departments, and/or customers to evaluate and rectify valid operator complaints and concerns.
Professionally manage the service delivery process including: timely response to customer requests for service, a professional appearance, working with the customer's schedule to minimize disruption of patient care, a positive attitude, maintaining communication with the customer throughout the process of service delivery, and follow-up after the service event to ensure the equipment is operating correctly and the customer is completely satisfied.
Repair, install, maintain, calibrate, and inspect a diverse range of therapeutic and diagnostic imaging devices and systems, including planned maintenance and electrical safety testing.
Diagnose, correct, and repair system and equipment malfunctions.
Maintain an orderly and functional working environment, ensuring tools and test equipment are calibrated and are in good working order before use, and follow the 5S methodology.
Participate in assigned on-call services in accordance with contractual guidelines and/or departmental policies.
Flexibility to work augmented shifts based on the unit's needs to meet with client's contractual requirements.
Conduct incident investigation, inspect and test malfunctioning equipment to determine course of malfunction, following learned procedures and manual instructions, using specialized test and analysis instruments and manufacturer's specifications.
Perform major repairs by replacing defective components, glassware and readjust components to manufacturer's specifications using appropriate tools and measuring instruments.
Utilizes specialized knowledge and training to perform system calibrations within area of expertise.
Confers with supervisor, other Imaging Technicians, manufacturer's representatives and equipment operators to resolve equipment related problems.
Leads and mentors other ISEs on the servicing of imaging equipment and towards ensuring understanding of service, safety, and company procedures.
Actively participates on national DI teams.
Research and initiate orders for repair parts, working with the supervisor and/or the Technical Resource Center.
Provide accurate and timely database management of the CMMS in accordance with our Quality Management System and related policies and procedures.
Schedule and oversee third-party service as necessary.
Participate in huddles, meetings, seminars, training, workshops, and conferences as required.
Learn, understand, and comply with all government, regulatory, industry, company, and client Policies and Procedures, and subsequent updates.
Complete all required training (e.g., skills-based, client, work-related, certification).
Good organization and time management skills.
Perform other duties as assigned.

Requirements

Bachelor's degree in biomedical equipment technology, electronic equipment technology, or military training preferred.
An equivalent combination of education and experience may be substituted.
Formal radiology training and/or certifications(s) preferred i.e., CBET, CRES, etc.
Seven (7) years servicing Diagnostic Imaging equipment preferred.