Immediate job opportunity Sr. System Administrator

My3Tech - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The Senior System Administrator role at My3Tech involves providing desktop support and troubleshooting for various IT-related activities. The position requires strong customer service skills to assist both technical and non-technical users, as well as a solid understanding of Windows OS and M365. The role includes imaging and provisioning new hardware, managing asset processes, and collaborating with internal teams on technical issues.

Responsibilities

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support customers and work with internal teams
• Image or provision new equipment hardware and provide it to customers
• Use strong organizational skills to track onboarding and shipping activities based on customer requests
• Follow asset management processes to ensure proper customer billing
• Document work activities in ServiceNow
• Test Intune processes for Tier 3 team and provide feedback
• Test upgrades and software changes
• Install software following security and internal processes
• Troubleshoot customer issues
• Provide instruction while troubleshooting for remote customers
• Assist with developing team processes and a knowledge base
• Work with vendors on warranty cases
• Collaborate with internal teams on technical issues
• Work on special projects as needed

Requirements

• 5 Years of experience in desktop support and troubleshooting
• Moderate knowledge and demonstratable skills of Windows OS & M365
• 5 Years of experience in imaging or provisioning new equipment hardware
• 5 Years of experience in tracking onboarding and shipping activities based on customer requests
• 5 Years of experience in following asset management processes for customer billing
• 5 Years of experience in testing Intune processes and providing feedback
• 5 Years of experience in testing upgrades and software changes
• 5 Years of experience in installing software following security and internal processes
• 3 Years of basic understanding of MECM, Active Directory, Tanium, Intune, and Beyond Trust
• Basic knowledge of Macintosh Apple devices with a willingness to learn