Implementation Administrator - Verity Solutions - Hybrid

GE Vernova - Kirkland, WA

Full-time - Mid Level

Hybrid - Kirkland, WA

Utilities

About the position

The Implementation Administrator at Verity Solutions plays a crucial role in the administration and installation of assigned accounts, which includes a variety of tasks such as structure and billing setup, eligibility collection, database loading, and preparation of plan materials. This position is responsible for providing support to assigned accounts by addressing inquiries and resolving complex issues with independent judgment and discretion. The Implementation Administrator may also act as a Technical Coach, offering desk-level coaching and identifying opportunities for improving operational performance. The role requires the completion of day-to-day account installation tasks with minimal supervision, while still having access to guidance from more experienced team members. The tasks involved necessitate forward planning and anticipation of potential needs or issues, as well as the resolution of non-routine issues escalated from junior team members. In addition to these responsibilities, the Implementation Administrator is tasked with leading and executing all aspects of project leadership, planning, and execution for onboarding Software as a Service (SaaS) projects for both new and existing customers. This role serves as the subject matter expert in the implementation process for all V340B products and features, mentoring team members to uphold department standards and ensure a superior customer experience. The Implementation Administrator will drive and manage multiple implementation projects from initial customer engagement through planning, execution, and launch phases, ensuring all key steps and stakeholders are effectively managed throughout the process. The position also involves reviewing, analyzing, and repairing data from various sources to support the new Verity Solutions V340B. Building initial operational relationships with customers is essential to understand their 340B program, pain points, and other relevant data to establish clear success factors for their implementation. The Implementation Administrator is responsible for ensuring a positive onboarding experience with Verity's software solutions, overseeing accurate customer data extract setups, wholesaler interactions, and software configuration. Thorough training on software functions and key customer interactions is also a critical aspect of this role, facilitating a smooth transition to a 'live' project state and account management as applicable. Proactive communication and demonstrations with customers and Verity stakeholders are vital for the success of project implementations, along with assisting in the training of new team members and maintaining department documentation and educational tools.

Responsibilities

• Administer the installation of assigned accounts, including structure and billing setup, eligibility collection, and database loading.
• Provide support to assigned accounts by responding to inquiries and resolving complex issues using independent judgment.
• Act as a Technical Coach, providing desk-level coaching and identifying opportunities for operational performance improvement.
• Drive and manage multiple implementation projects from initial customer engagement through planning, execution, and launch phases.
• Serve as the senior subject matter expert for both customers and team members.
• Review, analyze, and repair data from various data sources in support of new Verity Solutions V340B.
• Develop initial operations relationships with customers to understand their 340B program and establish success factors for implementation.
• Ensure a positive onboarding experience with Verity's software solutions, overseeing customer data extract setups and software configuration.
• Facilitate thorough training on software functions and key customer interactions for a smooth transition to 'live' project state.
• Maintain proactive communication and demonstrations with customers and Verity stakeholders to ensure project success.
• Assist with training of new team members and maintaining department documentation and education tools.
• Promote Verity Solutions values through positive interactions with internal and external stakeholders.

Requirements

• BA or BS in Business or related field or equivalent work experience.
• 3+ years in a customer-facing cloud-based software technology implementation or project management role; strong knowledge in 340B or pharmacy operations.
• Ability to handle workday emergencies and critical customer issues both in and out of the corporate office.
• Demonstrated ability to maintain professional demeanor and confidentiality.
• Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema.
• Strong experience with MS Office; expert Excel capability is a must.
• Proven display of interest in customer and colleague success through sharing of knowledge and experiences.
• Proven ability to communicate verbally and in written form at a high level.
• Ability to prioritize tasks and work in a fast-paced environment without getting overwhelmed.
• Ability to multitask and manage multiple discreet implementation projects simultaneously.
• Visible enthusiasm for ongoing learning and research of the 340B program and associated legislation or compliance.

Nice-to-haves

• Experience in retail pharmacy or the health industry.
• Familiarity with EMR project management or 340B third-party administration.
• Experience working in a hospital setting.
• Knowledge of inventory management implementation and supply chain processes.

Benefits

• Medical, vision, and dental insurance coverage starting on day one.
• Well-being and behavioral health programs.
• 401(k) with company match.
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.