Implementation Consultant, ERP (Pacific or Mountai

$58,285 - $67,151/Yr

Tyler Technologies - Yarmouth, ME

Full-time - Entry Level

Remote - Yarmouth, ME

Professional, Scientific, and Technical Services

About the position

The Implementation Consultant is responsible for delivering high-quality knowledge transfer services to clients, enabling them to effectively utilize standard Tyler interfaces for their daily operations. This role ensures a smooth transition to these interfaces within set timelines and fosters a positive relationship between the client and Tyler Technologies.

Responsibilities

• Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products.
• Design and conduct knowledge transfer sessions on site or through webinars.
• Educate users on interface functionality, maintenance, and troubleshooting.
• Recommend options for new approaches in client work processes to ensure efficient interface solutions.
• Identify and document business/technical requirement specifications for interface design/development and other relevant changes.
• Document client issues, communicate agendas, and submit trip reports, timesheets, and expense reports.
• Assist QA staff with product testing or modification testing as required.
• Notify management of issues or unplanned events that could impact implementation effectiveness.
• Create client-facing and internal documentation such as "quick tips" and "how tos."
• Act as a liaison between the client and company's technical staff, conveying technical information in an understandable manner.
• Participate in the annual User Conference and facilitate user group discussions.

Requirements

• Currently resides in Pacific Standard Time Zone or Mountain Standard Time Zone.
• Bachelor's degree or comparable work experience, preferably in accounting, payroll, or ERP Software implementation.
• Minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
• Strong knowledge of principles and concepts relevant to knowledge transfer.
• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Familiarity with computer systems and Microsoft Office products (SQL, IIS, Excel).
• Strong problem-solving and analytical skills.
• Valid driver's license.

Benefits

• Eligible to participate in the Annual Tyler Bonus & Implementation Consultant incentive plan with potential earnings of $3,000 - $7,000/year.
• Travel expenses covered for training weeks in Yarmouth, ME.
• Opportunity to interact and network with team members from various offices during HR-hosted events.