Implementation Manager (Intermediate or Senior)
Spare Labs - N/A, CA
posted 3 days ago
About the position
We are hiring a new Implementation Manager to join our Launch team at Spare! As an Implementation Manager, you will be accountable for ensuring we have successful launches - setting customers up for a long-term partnership with us; service setup and optimization - having a deep understanding of our product and ensuring we're delivering the most value we can to customers; and customer relationship - this role is customer-oriented and our top priority is building relationships with our customers and keeping them happy! If you have been looking for a company where customers come first, then you've found the right place! As a member of our Launch team, you'll have the opportunity to directly impact the lives of thousands of people across North America. This is a remote role, and the ideal candidate for this position will be based in California. We are open to interviewing both Intermediate and Senior level candidates.
Responsibilities
- Project Ownership: own and manage complex customer onboarding and software implementation projects, ensuring that they're successfully set up for ongoing success with our products and services post-implementation
- Customer Insight: understand the customers' objectives and requirements and translate them into optimal product configurations and user workflows
- Cross-team Collaboration: work closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met
- Customer Advocacy: identify customer pain points, propose solutions, and advocate for customers with the Product Team.
- Relationship Management: build strong, lasting relationships with customers and other key stakeholders from multiple backgrounds
Requirements
- Previous experience in Project Management or Customer Success, managing multiple complex projects or customers simultaneously (a minimum of 2 years, ideally)
- Experience in leading SaaS implementations for enterprise-level customers
- Excellent communication skills with a strong ability to build lasting relationships with customers of different backgrounds and technical abilities
- You are a driven, self-starter person with a willingness to be adaptable in dynamic, fast-paced settings
- Availability to travel within Canada and the USA (2 to 3 weeks per quarter)
Nice-to-haves
- Previous experience or a keen interest in transit
- Experience in a start-up or scale-up company (with a fast-paced environment)
Benefits
- Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world.
- Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team!
- Market-competitive pay: We benchmark roles annually to attract and retain top talent.
- Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options.
- Flexible work: Work remotely from anywhere in Canada, in your own time zone.
- In-office collaboration: Option to work out of HQ located downtown, close to Waterfront Station.
- Home office allowance: CA$1,000 home office allowance.
- Team offsites & socials: Annual budget for travel and accommodations for team offsite or hackathon.
- Health insurance: Fully-paid health insurance package for you and your dependents.
- Lifestyle Spending Account: CA$500 per year Lifestyle Spending Account.
- Paid time off: Three weeks of annual vacation, unlimited sick days, and company-wide shut-down days.
- Parental leave top-up: Top up of up to 80% for 15 weeks.
