Implementation Manager - Migrations Design - Vice President

About the position

If you want to be at the forefront of ensuring client service continuity through challenging migrations, then this could be the role for you! As an Implementation Manager on the Central Migrations team, you will be responsible for the identification, analysis, planning & management of all System, Product and Channel migrations that directly impact our clients in the North America & Latin America (LATAM) regions. You will need to acquire expert knowledge of the firm and the many transaction banking products, services & channels it offers, and apply that knowledge to ensure best in class migration approaches whilst maintaining excellent client experience. You will be expected to understand the detailed needs of all migrations impacting the region and manage them to successful completion within agreed time, resourcing, cost & quality parameters. At the forefront of ensuring consistently high levels of client experience and continuity of service through challenging migrations, this critical role is within the Central Migrations Office (CMO). You will need to build & manage strong relationships with Merchant & Treasury Services Product & Channel management and across COS functions (Implementation, Technical Implementation, Client Service, Support) to deliver client-impacting migrations.

Responsibilities

• Work closely with CMO colleagues & a wide range of key stakeholders across Merchant/Treasury, COS and others to help identify, steer & triage the design of migrations impacting the region (or as part of a global initiative incorporating the region)
• Produce key migration artefacts that document the migration Design, risks & key outcomes for senior stakeholders and CMO management
• Lead local/regional migration meetings and forums, including Steering Committees and Working Groups to ensure product and technical migrations are understood in accordance with migration imperatives & the direction and demands of the local business
• Ensure all migrations meet appropriate governance and/or regulator criteria as set out by both the CMO & other appropriate stakeholders
• Act as the regional escalation point of contact for all stakeholders for client impacting elements of in-scope migrations
• Acquire expert knowledge of the firm's various treasury services payment/collection processing environments (including back offices and reporting engines) and apply that knowledge to all regional migrations
• Remain up-to-date with market & industry initiatives and the launch or change to the bank's digital products

Requirements

• 5 years of Merchant Services and/or cash management and treasury services experience, especially in Corporate channels such as Online/Web solutions, Host-to-Host, API, & SWIFT (MT/MX, Fileact, SCorE)
• Excellent verbal and written communication skills to both clients and internal partners
• Excellent working knowledge of all payments/collections products relevant to the region
• Excellent analytical skills and attention to detail
• Effective issue resolution and escalation skills; must be able to recognise issues and their severity; escalate to appropriate individuals/functions and manage to resolution
• Excellent time management and prioritisation skills in a high pressure, competing-priority work environment

Nice-to-haves

• Knowledge of local North America & LATAM transaction banking practice(s)
• Knowledge of the firm's various treasury services payment processing environments (including back offices and reporting engines)
• Language skills relevant to LATAM