Akken Cloud - Nashua, NH
posted 2 days ago
Full-time - Mid Level
Remote - Nashua, NH
Publishing Industries
About the position
A critical member of the Customer Success team, reporting to the Vice President of Customer Success, the Implementation Manager is the key stakeholder responsible for navigating our clients through a successful implementation of AkkenCloud. The Implementation Manager is responsible for managing, tracking, and supporting a variety of clients and projects simultaneously throughout all project phases of implementation.
Responsibilities
- Serve as the primary client contact and manage all aspects of the AkkenCloud onboarding, implementation of modules and delivery of services.
- Serve as an expert in all aspects of the AkkenCloud product providing clients with guidance throughout the implementation.
- Create and maintain project plans and other documentation to assist clients with onboarding AkkenCloud. SmartSheet experience a plus.
- Assist clients in integrating AkkenCloud with other applications.
- Work closely with Customer Success Managers during onboarding and culminating in a successful handoff when the implementation has been completed.
- Manage client expectations by building relationships, communicating project status, preparing reports, and facilitating regular meetings.
- Work closely with Customer Support Engineers daily to deliver services that meet or exceed our clients' expectations.
- Identify areas of improvement within the product and communicate them to the product development team.
Requirements
- 3-5 years implementation or services delivery experience in B2B SaaS.
- Tech savvy - must be able to learn our software and subsequently teach end-users of various technical experience levels.
- Excellent interpersonal communication skills for client-facing needs, including being articulate and confident speaking to groups.
- Experience with client support and/or technical account management.
- Excellent organization and time management skills.
- You are a creative problem solver that enjoys a good challenge.
- Ability to multi-task and work in a fast-paced environment.
- Staffing experience a plus.
Benefits
- medical insurance
- dental insurance
- vision insurance
- life insurance
- short and long term disability insurance
- casual culture
- stocked kitchen
- nicely-equipped workout facility
- happy hours
- company socials
