Implementation Manager

Payroll Solutions - Sturgeon Bay, WI

Full-time - Mid Level

Sturgeon Bay, WI

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Implementation Manager will oversee the technical application design, construction, and implementation for assigned accounts and projects. This role is responsible for leading a team of Implementation Specialists, ensuring efficient project execution, and maintaining client satisfaction throughout the implementation process.

Responsibilities

• Lead a small implementation team to ensure deliverables are met within timeline and scope.
• Ensure clients receive the best implementation experience and guidance throughout the process.
• Oversee the implementation of new HCM and Benefit Services clients.
• Organize and lead meetings with clients to promote forward progress of the implementation process.
• Coordinate with Subject-Matter Experts (SME) for configuration of various products.
• Follow defined project plans to implement additional HCM services effectively.
• Communicate all steps and progress regularly with clients and team members.
• Schedule and complete necessary training for new clients to their satisfaction.
• Manage client relationships and provide primary client service throughout implementation.

Requirements

• Bachelor's degree in a technical discipline or equivalent preferred.
• Excellent organizational skills.
• Strong product, service, and technical background.
• Ability to multi-task and work collaboratively with others.
• Excellent communication skills.
• Proven customer service skills.
• Experience with HCM and iSolved is a plus.

Nice-to-haves

• Experience in Organizational skills.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid Time Off (PTO)
• Tuition reimbursement
• Professional growth opportunities through continuing education
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness
• Bonuses for helping with business development leads