Implementation Manager

$165,000 - $175,000/Yr

Syneos Health - Los Angeles, CA

Full-time - Senior

Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

The Implementation Manager at Syneos Health will lead the training and support for a new healthcare provider platform related to long-acting injectable products. This field-based role involves direct interaction with healthcare providers, training internal teams, and ensuring the successful rollout and sustainment of the new offering. The position requires collaboration with various stakeholders and a strong understanding of the pharmaceutical sales landscape.

Responsibilities

• Present to key customers across the US for program onboarding and serve as their primary point of contact.
• Train the training department on requisite implementation and utilization.
• Serve as training lead for new hires.
• Act as lead for vendor partnership and help resolve any issues with implementation and sustainment.
• Create and update training manuals for end users and account managers.
• Partner with internal stakeholders including field account managers, legal, and compliance to support appropriate field team responsibilities and messaging.
• Work with marketing and IT for internal needs, resources, and IT capabilities.
• Support reporting and contracting of account implementation and progress.

Requirements

• BS/MS degree in Marketing or Life Sciences
• Minimum of 9+ years pharmaceutical sales experience
• Minimum of 6 years' specialty experience with experience working with Specialty Pharmacies and Distributors
• Proven sales experience with injectable products and understanding of buy-and-bill process
• Experience partnering cross-functionally within an integrated account team model that includes multiple field-based team members
• Strong planning and organization skills, analytical ability, business acumen, decision making ability, and problem-solving skills
• Demonstrated ability to influence and collaborate cross-functionally in a matrixed environment
• Strong follow-up with excellent written and oral communication skills
• Experience working with HCPs to procure, manage, and administer cold chain treatment products
• Leadership and training experience
• Expanded understanding of today's insurance landscape and the complexities of reimbursement across the spectrum of payers
• Knowledge of the HIV market
• Valid Drivers' License

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Paid sick time