Implementation Manager
Onbe - Buffalo Grove, IL
posted 2 days ago
About the position
The Implementation Manager is responsible for the execution of high-quality and timely client onboarding projects from kick-off through launch. They are a critical piece of Onbe's system and strategy, serving as the first touchpoint following the sales cycle and setting the tone for a client's relationship with Onbe. They will bring projects through the lifecycle with a focus on speed, quality, and client happiness at the helm and will have a comprehensive understanding of Onbe's product suite and a passion for setting clients up for success. They also collaborate across departments to drive process improvement and standard methodologies that position Onbe as a leader in the industry. This role is a hybrid role that will work onsite 2 days per week at our Buffalo Grove, IL location. Occasional travel may be required as part of this position.
Responsibilities
- Lead multiple client program implementations simultaneously by applying effective implementation methodology and customizing project plans based on internal processes, configuration requirements, and client needs.
- Coordinate project results and lead status meetings to communicate results, task owners, and next steps with clients and internal departments, Sales and Account Executives, Product Solutions, and Client Support.
- Identify and advance obstacles hindering project success; collaborating closely with internal collaborators to action and resolve issues quickly.
- Educate clients on products and platforms via demonstrations and training sessions before their first order.
- Configure and test internal systems to verify all program requirements have been fulfilled.
- Facilitate client transition from Implementation to Client Support.
- Actively contribute to team process documentation and training for implementing standard processes.
- Adhere to all Risk and Compliance policies and procedures.
Requirements
- 5+ years of experience in a client-facing onboarding role using implementation or project management methodologies.
- Bachelor's degree or equivalent experience.
- Proven understanding of standard processes in project lifecycle methodology and project management principles.
- Experience with implementations on multiple platforms and systems.
- Project Management tool/software experience (Smartsheet, MS Project, etc.).
- Excellent business writing and interpersonal skills.
- Knowledge of Microsoft programs including Word, Excel, and PowerPoint.
Nice-to-haves
- Project Management certification is highly desired.
- Familiarity with the payment industry ecosystem is preferred but not required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Wellness programs
- 401(k) matching
- Open PTO
- Work from anywhere
- Generous parental leave
- Annual bonus eligibility
