Smart Data Solutions - Tempe, AZ
posted 3 months ago
Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability, and we are seeking to add an Implementation Manager to our rapidly growing Implementation department. A career at SDS is both challenging and rewarding. With over 500 colleagues across the globe, we've created an open and honest culture where we value constant learning and new ideas - no matter what role you're in at SDS. We are passionate about our customers' success and helping our colleagues grow and develop! The Manager of Implementation & Support is an experienced IT professional that leads an Implementation and Support team at Smart Data Solutions. In this role, you will demonstrate leadership through actions and accountability, providing supervision and direction to other Implementation & Support team staff. You will oversee all SDS implementations, which includes client communication, refining project requirements, and process improvement consultation. You will manage implementation meetings, including recording and distribution of meeting notes, and provide system usage consultation. Your responsibilities will also include project management and leadership, where you will identify and assign implementation tasks, manage and prioritize implementation-related tasks, and identify creative ways to leverage staff. You will be involved in testing processes that include client signoff and will manage technical production, aging, and support ticketing to acceptable performance levels. The success of this role will be measured by high customer satisfaction per customer surveys, timely completion of implementations, clean implementations with minimal ongoing support, and maintaining accounts in good health with no acceptable transaction, file, or ticket aging metrics delivered.