Saleo - Alpharetta, GA

posted 2 days ago

- Mid Level
Alpharetta, GA
Publishing Industries

About the position

Saleo is looking for a highly talented Implementation Manager. The Implementation Manager will be a pivotal member of our demo experience team, leading our customers through a seamless onboarding experience of the Saleo Platform. Partnering with top-tier SaaS companies, you'll transform customer needs into actionable Saleo requirements that significantly enhance their sales demonstration capabilities and delivers tremendous ROI. This is an exciting opportunity for a proactive, customer-focused, highly organized professional who is passionate about helping businesses succeed in the digital landscape.

Responsibilities

  • Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with all stakeholders.
  • Manage and coordinate multiple customer implementations simultaneously as the implementation lead and Saleo subject matter expert.
  • Conduct discovery sessions to deeply understand customer requirements for optimal demo flow.
  • Collaborate internally and cross-functionally with Engineering, Customer Success, Product, and Sales to deliver platform configurations and track progress towards timely completion of deliverables.
  • Offer expert consultation through all stages of customer onboarding, from initial assessment to strategic advice on utilizing Saleo effectively.
  • Guarantee timely and consistent delivery of services as per the project plan using Saleo's implementation methodology.
  • Deliver customized training sessions and documentation tailored to customer specific functionality built during the implementation process ensuring a comprehensive understanding of Saleo's offerings.
  • Work closely with Customer Success Managers to share knowledge and ensure a smooth transition into go-live and ongoing adoption.
  • Troubleshoot functional issues arising from implementations.
  • Champion project management excellence, ensuring client satisfaction throughout the implementation process.
  • Craft Entity-Relationship Diagrams (ERDs) to assist in the implementation of SaaS platforms, enabling Saleo to simplify complex data structures.
  • Address and resolve functional issues during implementations, acting as the primary technical point of contact.

Requirements

  • 4+ years of experience managing SaaS software implementation projects in a SaaS environment.
  • Proven project management skills with a focus on communication and relationship management.
  • Exceptional organizational skills and excellent, timely communication skills across multiple channels.
  • Outstanding public speaking skills with a flair for delivering impactful training sessions.
  • Strong team collaboration skills, with an ability to work effectively amongst diverse teams and roles.
  • Extraordinary problem-solving skills that lead to developing and proposing solutions.
  • An ability to think on your feet while addressing challenges head-on.
  • High adaptability with a willingness to embrace change and learn new tools or processes as the business evolves.
  • Positive and empathetic, ready to tackle challenges with a customer-first mindset.
  • Ability to work in an office-setting, remotely, and occasionally on location at customer sites.

Nice-to-haves

  • Knowledge of CSS and APIs (not mandatory but beneficial).
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