Implementation Manager

$165,000 - $175,000/Yr

Syneos Health - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Implementation Manager at Syneos Health will lead the training and support for a new healthcare provider platform related to long-acting injectable products. This field-based role involves direct interaction with healthcare providers, ensuring effective onboarding and ongoing support for the platform. The manager will also collaborate with various internal teams to facilitate the implementation process and address any challenges that arise.

Responsibilities

• Present to key customers across the US for program onboarding and serve as their primary point of contact.
• Train the training department on requisite implementation and utilization.
• Serve as training lead for new hires.
• Act as lead for vendor partnership and help resolve any issues with implementation and sustainment.
• Create and update training manuals for end users and account managers.
• Partner with internal stakeholders including field account managers, legal, and compliance to support appropriate field team responsibilities and messaging.
• Work with marketing and IT for internal needs, resources, and IT capabilities.
• Support reporting and contracting of account implementation and progress.

Requirements

• BS/MS degree in Marketing or Life Sciences
• Minimum of 9+ years pharmaceutical sales experience
• Minimum of 6 years' specialty experience with experience working with Specialty Pharmacies and Distributors
• Proven sales experience with injectable products and understanding of buy-and-bill process
• Experience partnering cross-functionally within an integrated account team model that includes multiple field-based team members
• Strong planning and organization skills, analytical ability, business acumen, decision making ability, and problem-solving skills
• Demonstrated ability to influence and collaborate cross-functionally in a matrixed environment
• Strong follow-up with excellent written and oral communication skills
• Experience working with HCPs to procure, manage, and administer cold chain treatment products
• Leadership and training experience
• Expanded understanding of today's insurance landscape and the complexities of reimbursement across the spectrum of payers
• Knowledge of the HIV market
• Ability to travel domestically as necessary, which will include overnight travel
• Valid Drivers' License

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance